Job Title: Senior Director of Lodging Operations

Department: Lodging Location: Sundance Mountain Resort, Utah Reports to: Chief Hospitality and Commercial Officer

Position Type: Full-Time, Year Round, Senior Leadership Team

About Sundance Mountain Resort:

Founded by Robert Redford in 1969, Sundance Mountain Resort is a place of inspiration, reflection, and adventure. Nestled in the majestic Mount Timpanogos wilderness, Sundance Mountain Resort is committed to preserving its natural beauty, fostering creativity, and offering world-class mountain experiences rooted in authenticity and sustainability.

Position Summary:

Sundance Mountain Resort is seeking a visionary, results-driven Senior Director of Lodging Operations to lead, elevate, and drive the resort's lodging offerings. This role will have a seat on the Sundance Mountain Resort's senior leadership team and will have full operational oversight of the lodging program and associated partnerships, including:

• A collection of over 100 unique short-term rental cottages and oversite of the relationships with our esteemed short-rental homeowners
• The launch of a brand-new 63-room boutique luxury Inn slated to open in December 2025
• Ideation and strategy behind current and future luxury lodging concepts
• The resort's Spa and Wellness programs

The ideal candidate is a dynamic hospitality leader with deep experience in luxury accommodations, targeted revenue management, a passion for personalized guest service, a commitment to sustainability and well-being, and strong leadership and EQ skills. This individual will play a key role in shaping the future of lodging at Sundance Mountain Resort while contributing strategically as a member of the resort's senior leadership team.

Key Responsibilities:

• Lodging Operations Leadership
  • Provide strategic and operational leadership for all lodging accommodations, ensuring consistent delivery of exceptional guest experiences.
  • Lead pre-opening planning, staffing, and operational strategy for the new boutique Inn.
  • Oversee budgeting, financial performance, revenue management, and KPI achievement for all lodging assets.
• Spa & Wellness Programming
  • Lead and evolve the resort's spa and wellness offerings, aligning them with brand values and guest expectations.
  • Drive innovation in wellness programming, collaborating with internal and external partners.
• Team Development & Leadership
  • Hire, train, and mentor a high-performing team across lodging and wellness departments.
  • Foster a culture of excellence, empowerment, and service across all touchpoints.
• Guest Experience & Brand Alignment
  • Ensure all lodging and wellness experiences reflect Sundance Mountain Resort's brand values of authenticity, creativity, and sustainability.
  • Monitor guest feedback and continuously enhance service offerings and quality.
• Strategic & Cross-Department Collaboration
  • Contribute to executive decision-making as a member of the senior leadership team.
  • Partner closely with Marketing, Sales, Finance, Sustainability, and other departments to align efforts and deliver cohesive resort-wide experiences.

Qualifications:

• Minimum of 8–10 years of progressive leadership in luxury lodging or resort operations; boutique hotel or independent resort experience preferred.
• Proven experience overseeing complex lodging operations, including multi-unit or mixed-accommodation environments.
• Demonstrated expertise in pre-opening strategy and execution for lodging properties.
• Strong background in spa or wellness program.
• Excellent financial acumen with a proven track record of managing budgets, forecasting, and revenue strategies.
• Inspirational team leader with the ability to recruit, develop, and retain top talent.
• Deep commitment to delivering personalized guest service in a high-touch environment.
• Exceptional communication, strategic thinking, and cross-functional collaboration skills.
• Passion for sustainability in mountain resort environments.
• A tech savvy leader that has experience in revenue, forecasting, and scheduling management softwares and an appetite for learning and evolving with digital resources as they arise.

Preferred Education:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree a plus.

Benefits:

• Benefits package that includes: subsidized medical, dental, vision, 401k, short and long term disability, basic life insurance, & paid time off policy.
• Employee discounts on dining and resort amenities
• Season Pass for you, +1 and dependents

Disclaimer:

This is a general description of this job. All employees of SUNDANCE MOUNTAIN RESORT. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.