KEY RESPONSIBILITIES:

• Operates multiple-line telephone and routes calls to the appropriate person or location within the office. Calls must be answered in four rings or less.
• Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers. Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list.
• Greets customers, vendors, employees from other locations and other visitors with high degree of professionalism and courtesy.
• Announce to client employee that their guest(s) have arrived.
• Log all guests and visitors in and out of the visitors system.
• Maintains statistical data and volume of visitors, calls, and conference room reservations.
• Call for car service when required.
• Receives deliveries.
• Complies with client security policies.
• Manage scheduling of all conference room reservations.
• Ensures all conference rooms are set up and broken down within agreed time.
• Ensure set-up of audio/visual conferencing etc.
• Provides general administrative and clerical assistance.
• Maintains safe and clean reception area.
• Identify telephone system problems and immediately alert the proper personnel.
• Other duties as assigned.

Qualifications:

• High school diploma required; Associate's degree preferred.
• Three (3) - Five (5) years or more direct experience in a high touch corporate environment.
• Strong computer acumen including a high degree of proficiency (3-5 years experience) with Microsoft Office Software (Word, Excel, Outlook).
• Exhibits superior verbal communication and phone skills.
• Exhibits exceptional customer service skills. Ability to interact with high level clients.
• Excellent organizational skills. Ability to prioritize work assignments while managing conflicting priorities and requests.
• Consistently demonstrates professional demeanor, appearance, and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Ability to appropriately handle confidential and highly sensitive material.
• Ability to take initiative and function independently while working in a team oriented environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Possesses strong attention to detail.