JOB SUMMARY

The Account Manager is responsible for executing the day-to-day accounting tasks at the hotel level to support accurate financial reporting and compliance with internal controls. This role is operationally focused and acts as the primary on-site accounting liaison between the property and Corporate Finance teams.

Primary duties consist of performing office or non-manual work directly related to management or general business operations. Work includes the exercise of discretion and independent judgment with respect to matters of significance.

ESSENTIAL JOB FUNCTIONS

• Processes payroll for the hotel, ensuring accuracy and compliance with local, state, and federal regulations; addressing any discrepancies and resolving payroll-related issues promptly.
• Prepares and distributes required payroll reports and other related documents.
• Maintains payroll records, including team member information, time and attendance data, and tax withholding details.
• Launches onboarding for new hires.
• Owns the full lifecycle of accounts receivable activities, including setting up direct bill accounts, generating invoices, applying payments, and performing follow-up on outstanding balances.
• Serves as the primary point of contact for all billing questions, disputed folios, and guest invoice requests.
• Ensures timely and accurate processing in compliance with hotel and brand policies; works closely with the corporate team on aging reviews and escalated AR collections.
• Oversees the maintenance of the cash management module within the company's accounting software, ensuring all transactions are accurately recorded and reconciled.
• Reconciles daily bank deposits, cash drops, and petty cash; monitor for compliance with cash control procedures.
• Responsible for Accounts Payable coordination including collecting, reviewing, and coding vendor invoices; submits to the Corporate AP team in accordance with hotel policy; assists with vendor inquiries and reconciliations.
• Supports and assists department heads with purchase order documentation and coding; maintains invoice tracking logs and follows up on outstanding approvals.
• Provides month-end close assistance including support inventory counts, entering invoices for preliminary accruals, scanning and submitting supporting documentation to the Corporate Accounting team as needed.
• Provides operational support, serves as the go-to resource on property for accounting-related queries; provides general administrative support related to hotel operations as assigned.
• Ensures compliance with accounting principles, regulations, and company policies.
• Reviews and implements internal controls to safeguard company assets and ensure accurate financial reporting.
• Supports external audits and manages documentation and preparation for audit requests.
• Collaborates with other departments to address financial issues and supports operational objectives.
• Identifies opportunities for process improvements and efficiencies within the accounting function.
• Implements best practices and standardized procedures to enhance overall accounting operations.
• Attendance is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

• High school diploma or equivalent.

EXPERIENCE

• A minimum two (2) years of experience in related field required.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.

• Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
• Able to maintain a positive and professional working environment.
• Fosters a culture of excellence.
• Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.
• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Recognizes an emergency situation and takes appropriate action.
• Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
• Analytical and problem-solving skills.
• Strong focus on accuracy and precision.
• Performs well with frequent interruptions and/or distractions.
• Able to communicate appropriately and effectively with all levels of management and external stakeholders.
• Business acumen, including but not limited to financial management, budgeting, cost control, and revenue optimization.
• Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
• Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
• Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
• Advanced math skills.
• Proficient in Google Docs/Microsoft Word.
• Proficient in Google Sheets/Microsoft Excel.
• Proficient in Google Slides/Microsoft PowerPoint.
• Proficient in Gmail/Microsoft Outlook.
• Proficient in M3.
• Proficient in ProfitSword.

DISCLAIMER

This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.

The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws.