Job Title: SPA RECEPTIONIST

Rate of Pay: 16.00/ hour + commission

Shift: Part Time, Seasonal Position - shifts will vary according to business needs

Peak season: Sunday-Saturday 8am-2pm and/or 2pm-8pm

Off peak season: Sunday through Saturday 930am-7pm

WEEKENDS & HOLIDAYS REQUIRED

FLSA Status: Non-Exempt/Hourly

SUMMARY

Support and promote the image, service and standards of Sundance and the spa. Be a resource to guests and other staff on spa treatments, protocols and products. Be a team player, promoting the spa and other Sundance programs, events and other properties. Maintain the day-to-day operations of the spa's front desk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promote a positive and healthy working environment for all spa staff.
• Understand needs of the spa and take initiative to complete them.
• Fulfill any reasonable requests of the staff members, guests and management.
• Assist in creating an ambiance for relaxation.
• Participate/assist in offering and clean-up of complimentary foot baths for guests.
• Ensure guest satisfaction and comfort throughout the spa experience.
• Communicate with management and other team members, regarding guest or service concerns.
• Maintain front desk and all service areas.
• Answer all incoming telephone calls in a friendly and professional manner.
• Inform and educate clients about services and retail items.
• Share the Sundance story of land preservation and environmental commitment.
• Book/bill all spa services.
• Exhibit sound judgment in maintaining treatment schedule.
• Confirm appointments with guests and providers.
• Greet guests and check them in and out, warmly with a smile, exhibiting excellent customer service.
• Conduct opening/closing procedures according to spa policy.
• Assist in keeping the dispensary clean and organized.
• Support the recycling program.
• Monitor all guest service and spa areas for cleanliness.
• Restock spa/desk/self-serve refreshments supplies as required.
• Punctual, consistent attendance and performance of job duties.
• Hold other staff members accountable for complying with spa policy and/or procedure.
• Present a professional and well-groomed appearance at all times.
• Ability to multi-task and work well under pressure.
• Perform other duties assigned by management.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must possess exceptional customer service, telephone, computer, and organizational skills. Customer service and retail experience mandatory.
• Must possess a working knowledge of word processing, spreadsheets, internet navigation and electronic mail. Database and excel proficiency required. Knowledge in computer skills - ability to enter correct and appropriate information, regarding the spa, guests, services and transactions.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to read and write English. Ability to communicate with clients and coworkers in a pleasant and professional manner.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand, reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
• Must be 18 years old or older.

BENEFITS

• Employee discounts on dining and resort amenities
• Season Pass