Lead Bike Technician

Department: Mountain Outfitters

Reports To: Mountain Outfitters Manager

Rate of Pay: $18–$20 per hour DOE

Shifts: 4 days a week: 9am – 6pm

FLSA Status: Non-Exempt

Summary:

We are seeking an experienced and self-motivated Bike Technician to join our resort shop team. This role is responsible for performing high-quality repairs, maintaining a large rental fleet, and supporting daily rental operations. The ideal candidate is mechanically skilled, detail-oriented, and comfortable working in a fast-paced, guest-focused resort environment.

This position also includes cross-training in retail sales and guest service to ensure seamless support across all shop operations.

Key Responsibilities:

Bike Repair & Service

• Diagnose and repair a wide range of bicycle issues (mountain, road, e-bike preferred)
• Perform tune-ups, brake and drivetrain adjustments, wheel truing, suspension setup, and component installs
• Maintain high standards of safety and workmanship
• Communicate repair timelines and recommendations clearly with guests

Rental Fleet Maintenance

• Perform daily safety checks and preventative maintenance on rental fleet
• Complete routine inspections and document service logs
• Identify and prioritize repairs to keep fleet operational and guest-ready
• Assist with seasonal builds, teardown, and inventory management

Rental Operations

• Fit guests for rental bikes and equipment
• Provide safety briefings and basic trail orientation
• Manage rental check-in/check-out procedures
• Ensure a positive and professional guest experience

Retail Support (Cross-Trained)

• Assist guests with bike, accessories, and apparel purchases
• Provide product knowledge and recommendations
• Maintain clean, organized sales floor and service areas
• Support merchandising and inventory tasks as needed

Qualifications:

• 2+ years of professional bike mechanic experience preferred
• Strong knowledge of modern drivetrains, hydraulic brakes, tubeless systems, and suspension
• Experience maintaining rental fleets is a plus
• Ability to work efficiently during peak resort traffic
• Excellent communication and guest service skills
• Ability to lift 40+ lbs and stand for extended periods
• Weekend and holiday availability required
• The employee is regularly required to lift up to 25 pounds and occasionally lift up to 50 pounds

What We Offer:

• Competitive hourly pay ($18–$20 DOE)
• Consistent 4-day work week
• Resort work environment
• Opportunities for product knowledge growth and cross-training
• Employee discounts
• Resort Season Pass