isolved Talent Acquisition (Formerly ApplicantPro) in Sandy, UT is seeking to hire a full-time Tier II Support Specialist.
A Tier II Support Specialist handles escalated customer support cases requiring in-depth, specific knowledge of the ApplicantPro platform and the various features/functionalities. Do you have an excellent phone presence? Are you a customer service professional looking for better hours and better pay? Would you like an opportunity to expand your skillset? Do you want to work for a company that values you? If so, keep reading!
Our Tier II Support Specialists enjoy competitive pay at $40,300.00 annually. We also offer great benefits and perks, such as 8 paid holidays including Black Friday, generous and flexible paid time off, a 401(k) option, flexible spending accounts (FSAs), life insurance, flexible work from home opportunities, a down-to-earth casual environment, and a positive team-oriented culture. Our full-time (30+ hours per week) employees also have access to medical, dental, vision, and other insurance options. If this sounds like the opportunity you've been searching for, apply today!
ABOUT APPLICANTPRO
Founded in Utah in 2007, we currently maintain office in Sandy, UT. Our team provides our clients throughout the US and Canada with user-friendly hiring software and a methodology that teaches them how to hire better. Hiring is more than just posting a job or getting applications. It's the first of many steps to a successful relationship between employees and employers. We believe that this should be a positive experience that takes the needs of both parties into consideration, and that's why we work hard to "eat our broccoli" and practice what we preach. We care more about results than about "how things have always been done." And, our people truly care about our clients and each other.
We are proud to have been named one of Utah's Top Workplaces by The Salt Lake Tribune. As we've steadily grown, we've come to understand that the core of ApplicantPro is our amazing team. We hire people based on their potential more than their history. Our awesome vibe welcomes creative, innovative, and collaborative minds who enjoy being part of a passionate and supportive team. We have an informal work environment but are serious about what we do. Our employees are too busy learning, growing, and delivering results to get mired down in office politics. No one is ever forgotten in a corner to push papers at ApplicantPro. We encourage each other to stay humble, be hungry, think smart, solve problems, build confidence, think abundantly, and be authentic.
A DAY IN THE LIFE OF A TIER II SUPPORT SPECIALIST
As a Tier II Support Specialist, As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Acts independently to determine methods and procedures on new assignments. Exercises initiative and judgement in completing recurring assignments. Often acts as a facilitator and team leader. Acts as an escalation point for Customer Support Representatives, you will also analyze and resolve escalated ATS related problems in the assigned area of expertise-- ATS, integrations, onboarding, assessments, and other products. Tier II Support Specialists also handles a high volume of internal cases/tickets via our CRM and must be comfortable speaking to various client audiences ranging from business owners, Administrators, Directors, etc. You also align with our core values: Humble, Hungry, Smart.
Minimum Qualifications
Don't worry - if you don't know anything about hiring or applicant tracking software, we can train you on everything you need to know! Are you a customer service rockstar? Do you enjoy talking on the phone and understand good phone etiquette? Would you be committed to going above and beyond for our customers? Do you work well as part of a team? If so, apply now with our initial 3-minute, mobile-friendly application!
