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Government Program Manager - Salt Lake City, UT

Quick Facts
Company Name:MasterControl
Location:Salt Lake City, UT
Employment Type:Full Time
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About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information,


MasterControl seeks to hire a Government Program Manager. At the highest level, the responsibility is to ensure the company can execute upon the contractual agreements in our federal government contracts. Secondarily to support our sales and service team to land deals we can successfully implement. Additionally, this person will be the primary relationship manager for our Government partners as they are the face to the customer, this role will help enable their success.

Key activities and actions:

  • Ensure that partners are delivering against the contractual requirements stated in our partner and through-partner government contracts.
  • Ensure MasterControl is delivering against the contractual requirements stated in our partner and through-partner government contracts. Escalate risks and implement mitigation plans.
  • Create and manage a partner support model which encompasses our professional services organization, our technical support organization, our partner relationship organization and certification.
  • Work with our customer and partner to gather technical requirements specific to government contracts future and existing. Ensure those requirements are vetted and provided to the MC Labs R&D team.
  • Manage relationships with our government partners.
  • Support the government-focused sales team to craft implementable proposals that meet the needs of MC's internal groups: Services, Support, Operations, and Product.
  • Ability to resolve conflict between MC teams, partners and contracted customers.

Skills and Abilities:

  • Familiarity with Software as a Service / B2B software within the US Federal Government. Has managed a software contract with the Federal Government either from within the government or as a software vendor.
  • Understanding of government contracting vehicles and the associated needs and steps for risk management as well as compliance.
  • Excels at program management and technical project management can see across the entire organization from product, to professional services, to technical support and communicate what's important.
  • Ability to get action through influence, not direct organizational oversight.
  • Strong written and verbal communications ability.
  • Ability to wrangle multiple cross-departmental teams to consensus, resolution.
  • Be biased for action and resolution.
  • Have strong reasoning skills and ability to summarize to executives.
  • Proven ability to resolve conflict between MC teams, partners and contracted customers.
  • Willingness to manage at the detail level across many government contracts.
  • Technical enough to gather technical requirements and parse contractual technical details to determine what's possible, what's future, what's not possible from these documents.

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong. MasterControl could be your next (and last) career move!

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment
  • Competitive compensation with annual merit increase reviews
  • 100% medical premium coverage (yes, you read that right!)
  • Dental/Vision Plans
  • 401k Plan
  • Employer Paid Life Insurance Policy ($50K)
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United States on a full-time basis.

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