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Customer Service Representative - Salt Lake City, UT

Quick Facts
Company Name:Deseret Mutual Benefit Administrators
Location:Salt Lake City, UT
Employment Type:Full Time
Pay:Hourly
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Description

Introduction

Member Services administers various health and financial benefits to more than 80,000 members in the United States and abroad. In discharging that responsibility, the department processes over a million transactions and answers more than a half million calls each year. Accomplishing this work with pinpoint accuracy and unparalleled customer service is our commitment, our mission, and our culture. Nothing is more important.

Work Opportunity

To help the Customer Service team provide the highest level of service to our members, providers, employers, and DMBA associates.

We are looking for someone who:

  • Is organized, self-motivated, attentive to daily tasks, and wants to be a part of the solution.
  • Is approachable and recognizes the value in building relationships and trust with the team.
  • Values integrity and sets a positive example by working hard, being accountable, and handling confidential and sensitive information respectfully.
  • Is successful at de-escalating emotional situations, maintaining a positive attitude, and staying calm in difficult situations.
  • Through action and communication, demonstrates respect for customers, leaders, and fellow associates.
  • Is actively engaged in serving our members and supporting the company mission.
  • Can balance the needs of the organization with the needs of each individual team member and is able to foster a positive, uplifting, productive work environment while delivering on the service needs of the business.

Skills / Talents:

  • Proven customer service experience
  • Positive attitude with high energy and enthusiasm
  • Receptive to coaching and training
  • Ability to address difficult issues with a positive attitude
  • Responsible and accountable
  • Self-starter and self-motivated
  • High level of interpersonal skills including active listening

Requirements:

  • High school degree or equivalent
  • Ability to adapt to a rapidly changing environment
  • Ability to show integrity by protecting confidential information
  • Highly professional in actions and communication
  • Desire to make a positive difference in the company
  • Top performer in current team or position
  • Ability to follow communication procedures, guidelines, and policies
  • Friendly, outgoing, and engaging with callers
  • Embraces the opportunity to work hard in the operational center of the company
  • English speaking

Preferred:

  • Previous customer service phone experience
  • Fluent in Spanish

What We Offer:

  • Competitive pay
  • Rich medical, vision and dental benefits with low premiums (we are the #1 health plan in Utah!)
  • Rich retirement planning; including 401(k) company match, life insurance, and full service Financial Planners onsite at no cost
  • Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 11 paid holidays
  • World class wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and onsite gym.
  • Tuition reimbursement.
  • Career development through company sponsored programs and over 5000 on-demand online training courses through our learning management system.


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