Job Title: WINTER LIFT OPERATOR LEVEL I
Department: Mountain Operations
Reports To: Lift Supervisor
Rate of Pay: $11.00/hr
Hourly Incentive ($0.25 per hour worked if operator works the entire season from opening day in December to closing day)
$200.00 Uniform Allowance Shift: Full-time, Seasonal Position; Four-Five shifts per week, Monday through Sunday
Day shifts 8:00am 5:00pm; Night shifts 3:30pm 10:00pm MUST BE AVAILABLE WEEKENDS & HOLIDAYS
Provides an exceptional chair lift experience to guests by promoting safety, positivity, providing assistance and answering questions about resort and basic mountain area information.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Works under the direction of the Director of Mountain Operations, lift supervisors, and lift foreman.
Observes and assists with the use and operations of Sundance's chairlifts.
Operate gasoline, diesel, or electric lifts that transport skiers, patrons and equipment up slope or mountainside.
Offers friendly customer service, exceeding guest expectations.
Responsible for checking and scanning all lift passengers for valid lift tickets.
Clears and adds snow where needed, noting in-time may be adjusted to accommodate opening the mountain.
Observes and assists with the loading, transporting and unloading of guests onto and off the lift.
Assists guests to their feet, or in and out of chairs as needed.
Observes patrons boarding lift to ensure they are properly seated in the chair.
Operates chairlifts in an efficient manner.
Ensures areas around lift stations are free of hazards.
Makes sure the daily lift logs are filled out correctly.
Sets up and tears down all lift line mazes.
Operates the lift line mazes in an efficient manner.
Uses guest names and strives to create positive, workplace appropriate relationships.
Answers any guest questions and addresses any guest concerns or problems to exceed service expectations.
Ensures effective on-mountain recycling program.
Performs any and all other tasks required of employees as needed.
Diplomatically handles awkward situations.
Prepares for extreme temperatures and outdoor weather conditions.
Resolves concerns in accordance with Sundance policies and the applicable laws.
Reports all injuries sustained to supervisor immediately.
Follows designated routes down, and stays within ability level while skiing/snowboarding.
Treats the guest with utmost concern while loading the chair or interacting with them.
Knows and abides by resort policies and regulations involving operation of the lift.
Pays special attention to groups with kids and always extends an offer to assist children when loading the lift.
Diligently checks for guests loading inappropriately or with unapproved items such as; dogs, alcohol, no lift ticket etc.
Is conscious of where co-workers are and assist as needed.
Skis or snowboards to and from your work stations (at an intermediate level).
Controls lift machinery to start, stop, and adjust speed of lifts, such as, handle tow and chair lift to provide an efficient and fun environment.
Collects and turns in expired, invalid, or fraudulently used passes and detains patron, referring situation to the Sundance Safety Office.
Is prepared to stay overnight if necessary during occasional times of road closures.
Other duties may be assigned.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be able to work a flexible schedule, work well under pressure, meet deadlines, and manage time appropriately.
Possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work.
Employee agrees to and will abide by the Liability Procedures document that they will sign at time of employment.
Support and participate in environmental programs associated with position, for example: carpool to and from work, minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, car-pool with colleagues and coworkers to minimize carbon emissions.. All employees are invited to participate in environmental or Sundance Preserve sponsored events.
Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:
All aspects of the Personal Appearance Policy (spl#50) must be complied with.
All operators are required to wear nametags at all times while on duty.
All clothing must be unwrinkled, clean and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Proper footwear for your activity as an operator is required. Snow boots are strongly recommended
Sundance-issued hard shell and soft shell jackets shall be worn when appropriate.
T-shirts (short or long sleeved) must be in good condition and have appropriate Sundance logos.
Sundance logo sweatshirts are permitted.
Navy or black shorts for warmer days are allowed.
Black snow pants are required to be worn when appropriate.
Sundance logo baseball caps are permitted: beanies are permitted provided they have no logo or a sundance logo.
Any type of glove to protect from the elements of being outside is allowed.
Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
This is a general description of this job. All employees of SUNDANCE PARTNERS LTD will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Customer service experience in the ski industry is preferred but not required.
Use of 2-way radio.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb approximately 20 feet, to balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to high, precarious places and vibration. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate. The employee will be working at night and may have special conditions such as low temperatures, ice, low visibility, etc.
Must be at least 18 years of age or older.