Job Title: Rental Specialist Level 1
Department: Mountain Operations
Reports To: SMO Manager
Rate of Pay: $10.00 - $11.00/ hr
Shift: 7 Days a Week. 8am 6pm & 4pm 10pm Must be available weekends and holidays
Rental Specialist will be outgoing, engaging, and positive as they create an exceptional personalized service for rental and retail guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Accurately size and fit rental guests to appropriate ski or snowboard equipment while maintaining professionalism.
Exhibit basic knowledge of differences in levels and types of ski and snowboard equipment.
Ensure rental documents are signed and filled out completely 100% of the time.
Use the guests given information to accurately determine appropriate DIN setting for releasable bindings per manufacturer recommendations 100% of the time.
Exhibit a basic understanding of point of sale operations and cash handling.
Perform basic transactions including cash, credit, gift cards and vouchers.
Be friendly, out-going, and have a passion for creating significant experiences for our guests.
Assist guests in determining needs for basic repairs and tunes.
Commit and adhere to resort & department service standards.
Know and understand the basics of retail products and procedures, including looking up SKU.
Effectively cross sell within SMO to include upgrade in rentals and cross selling retail.
Cross sell other Sundance departments and activities.
Balance helping guests with projects given by manager to maintain shop efficiency.
Handle working in a high paced atmosphere while still offering exceptional customer service, positivity, efficiency and accuracy.
Learn and exhibit knowledge about the current retail products sold in the shop to explain and sell them to customers.
Uphold all Forbes service standards with every guest interaction.
Share Sundance's story of land preservation and environmental commitment.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
Work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be an ambassador of Sundance inside and outside of work
No supervisory responsibilities.
Support and participate in environmental programs associated with position: minimize waste, recycle, conserve energy, purchase and use sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats. All employees are invited to participate in environmental or Sundance Preserve sponsored events.
Employee will at all times adhere to the Sundance resort Dress Code and Grooming Standards to include: Tucked in shirt, appropriate footwear (no sandals or sneakers), and name tag on at all times etc. Please refer to employee manual for a full outline of Dress Code.
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Employees are required to wear nametags at all times while on duty.
Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Men's shirts must be tucked in.
Appropriate skirt length is from the knee to the ankle.
Tank tops, halter tops, tube tops and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Shorts are not permitted.
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
T-Shirts (long or short-sleeved) only allowed if they have the Sundance logo on them.
Hats are not allowed unless they have they have the Sundance logo on them.
Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
This is a general description of this job. All employees of Sundance Partners LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Less than high school education: or up to one month related experience or training; or equivalent combination of education and experience.
Must have basic computer & word processing skills to include internet use.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Binding manufacturer certifications. To be obtained during training.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine repots and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Basic mathematical skills required to include addition, determining sales tax & discounts and convert standard and metric units of weight.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and climb or balance. The employee is regularly required to lift up to 25 pounds and occasionally lift up to 50 pounds. This job requires specific vision abilities, including close vision and color vision. Must be able to be on their feet for up to the entire scheduled shift. Employees are expected to be on their feet for 4 or more hours at a time.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Regular environmental conditions include wet or humid conditions, and work near moving mechanical parts. Occasional environmental conditions include work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock.
Must be 16 years of age or older