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Resort Phone Operator - Provo, UT

Quick Facts
Company Name:Sundance Mountain Resort
Location:Provo, UT
Employment Type:Year-Round - Part Time
Pay:$10.00 + Commission - Hourly
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s u n d a n c e


Department: Lodging

Reports To: Front Office Manager

Rate of Pay: $10.00 per hour, DOE + guest package commissions

Commission Rate: PBX processes a shipping and handling fee depending on the weight. If it is less than 20 lb, $5.00 per box. 20-40 lbs, $10. 40-60 lbs, $15, 60-80 lbs, $20. 80-100 lbs, $25. Commissions are then split amongst the team dependent on the amount of hours worked.

Shift: Variable days from Monday through Sunday

Shifts will vary, 8:00am 10:00pm. Closing times vary depending on season.

Must be available Weekends & Holidays

Part-Time, Year-Round Position


The PBX Operator is highly productive and knowledgeable about the resort and works cohesively to create a quality experience for our resort guests and employees. Main responsibilities include answering and directing incoming phone calls; and sorting/distributing mail to appropriate departmental mailboxes; receiving and logging of all packages from UPS, FedEx and other shipping companies; and distributing them to the appropriate department or person. Agents are also responsible for paging employees when needed, communications in case of emergency, and sending out the daily newsletter of resort information and activity pages.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.

Multi-tasks efficiently and accurately with a pleasant telephone voice and friendly, professional demeanor.

Operates telephone switchboard, including voice mail, dialing codes, wake up calls etc.

Resolves guest complaints and/or service inquiries, uses GuestWare to log maintenance and housekeeping requests and dispatches to the appropriate departments for correction.

Coordinates the PBX Operator for arriving groups and fulfills all group shipping and delivery needs.

Works directly with Safety for checking in and out property keys and department radios, maintaining the resort text program for employees to share information regarding events and emergencies, fieldsresort emergency calls (i.e. fire calls, medical emergencies, etc.) and facilitates accurate and efficient communication with appropriate parties.

Coordinates the making and distribution of resort documents including the Sundance Daily, resort activity sheet and resort phone directory.

Sorts incoming mail and distributes them to the proper department mail boxes.

Posts outgoing mail with resort postage machine, including replacing tapes and collecting money for postage meter.

Receives and record receipt of FedEx and UPS packages and the signing out of packages to receiving departments.

Records receipt of pickup/charge slips and all outbound shipping.

Helps departments and guests with outgoing FedEx and UPS packages (including packaging them neatly and safely), weigh, enter in book, and charge appropriately following accounting procedures.

Exhibits exceptional Sundance knowledge and ability to effectively communicate to staff and guests.

Obtains and proactively maintains an inclusive knowledge of all resort amenities, activities and programming.

Thrives in a fast pace or leisure working environment and effectively manages multiple tasks and competing deadlines.

Keeps Sundance business and guest information confidential.

Speaks English fluently and clearly.

Assists Front Office Manager and Lead PBX Operator with additional duties and responsibilities as assigned.


Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be able to work a flexible schedule including weekends and some holidays, work well under pressure, meet deadlines.

The incumbent must possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement and furthermore support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be an ambassador of Sundance inside and outside of work.


Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats.


This is a general description of this job. All employees of SUNDANCE PARTNERS LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.


Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Additional guidelines will be provided at time of hiring. Please use the following as a minimum standard:

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

  • PBX Operators are required to wear nametags at all times while on duty.
  • Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
  • Blue jeans are permitted
  • Appropriate skirt length is from the knee to the ankle.
  • Tank tops, halter tops, tube tops and spaghetti straps are prohibited.
  • Sleeveless shirts are permitted for females.
  • Bare midriffs are prohibited.
  • Shorts are not permitted.
  • Dress sandals are permitted for females.
  • Flip flops are prohibited in all areas.
  • Tennis shoes are acceptable if in good condition.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


Good working knowledge of word processing and spreadsheets. SMS knowledge helpful. Proficient in internet navigation and electronic mail. Proficient in operating radio for communication with staff.


The incumbent must possess the ability to speak and read English fluently. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to guests via telephone and in-person or employees of organization


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and use hands to finger, handle, or feel. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, and distance vision.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate.


Must have good memory for memorizing phone extensions.

Employee must have the ability to work under pressure and in emergency situations.

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