Job Title: LEAD SUPERVISOR- FOUNDRY GRILL
Department: F&B
Reports To: Foundry Grill Manager
Rate of Pay: $24.00/hour or DOE
Shift: Part Time, Year-Round Position
Variable shifts Monday through Sunday
Must be available to work weekends and holidays
SUMMARY
Lead a professional service team in providing exceptional service & hospitality to our guests by exhibiting remarkable personal and professional service skills with guests and employees alike. Continually provide up-to-date training and use positive and proficient leadership skills to supervise and motivate staff, creating a casual and professional environment. Oversee and direct all aspects of dining room operations, acting as the manager on duty.
ESSENTIAL DUTIES / RESPONSIBILITIES include the following. Other duties may be assigned.
Take ownership for all aspects of Foundry Grill restaurant operations and service standards during shift.
Display exceptional understanding of dining service standards.
Exhibit exceptional job and product knowledge to provide staff and guests with accurate information in all aspects of food, wine, service, and resort information.
Demonstrate knowledge and compliance of Utah liquor laws.
Ensure that the restaurant is clean and organized at all times with side work and cleaning schedules complete.
Assist in maintaining cleanliness of restaurant and effective operations such as table set-ups, flowers, decorations, lighting.
Support the recycling program.
Requisition restaurant supplies for adequate levels for service.
Oversee and assist in the set-up, confirmation, and organization of restaurant reservations.
Ensure all staff maintain a neat and clean appearance and are in complete designated wrinkle free uniform and name tags.
Assist in training and managing of front of the house employees.
Train staff to share the Sundance story of land preservation and environmental commitment as the occasion arises.
Assist in planning and conducting daily pre-meal meetings and trainings.
Provide a learning and exceptional service environment through daily training.
Ensure proper sequence of service for all dining guests.
Personally greet and/or seat 80 % of all guests on a daily basis. Supervisor's floor presence will be expected during peak times to keep specified percentages.
Exhibit self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner.
Report guest feedback to Chef and Restaurant Manager.
When closing run sales reports, reconcile server check outs, and inspect side work.
Exhibit knowledge, proficiency, and confidence in expediting, bartending, and service to provide support to team as needed.
Exhibit a positive attitude when speaking about guests and fellow employees.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
Work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in the absence of manager in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or six months to one year related experience and/or training in a supervisory position in a full service restaurant; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have or obtain a current food handlers permit within 30 days of employment.
Must have or obtain the Tips & Sips alcohol service permit within 30 days of employment.
Must pass UDABC background check and send fingerprints to the DABC to represent Sundance's liquor license.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER QUALIFICATIONS
Must be 21 years of age or older
