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Bear Claw Attendant - Provo, UT

Quick Facts
Company Name:Sundance Mountain Resort
Location:Provo, UT
Employment Type:Seasonal - Full Time
Category:Customer Service
Pay:$10.00 - Hourly
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Department: Food & Beverage

Reports To: Bearclaw Supervisor

Rate of Pay: $10.00/Hour DOE

Shift: Shifts vary, Five days per week;

8:30 AM until 4:00 PM

Full Time, Seasonal Positions



Maintain Bearclaw, located at the top of the back mountain, public areas premises (indoor & outdoor) in a clean and orderly manner according to Sundance standards and environmental committment. Assist Food & Beverage department as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Possess a passion for the industry and assist to maintain a team in a collaborative environment.

Utilize the chair lift to gain access to/from work station.

Must possess the disposition to have fun at work and display that spirit to our guests.

Develop, lead, maintain, and enhance guest relations through personalized experience and guest interactions.

Provide additional assistance and service to all guests, co-workers, and management.

Apply reasoning to a variety of situations, resulting in successful outcomes for co-workers and guests.

Responsible for checking in/out keys and radios from the safety office.

Wash baseboards, windowsills, door, panels and woodwork.

Empty wastebaskets and ashtrays and transport trash to disposal area.

Separate recyclables from trash and place in appropriate receptacles.

Coordinate trash/recycling pickup with Cat operators.

Responsible for upkeep of Bearclaw bathrooms through replenishing toilet paper, paper towels, soaps, and daily cleaning of the -following: toilets, urinals, walls, sinks, counters and floors.

Provide upkeep of Clivus bathroom facility with placement of sawdust and bacteria elements.

Keep storage closets clean and stocked at all times.

Maintain cleanliness of the floors, tables, and chairs of Bearclaw.

Ensure that floor is kept dry, to prevent guest from slipping.

Stock firewood inside Bearclaw cabin.

Report all maintenance issues.

Shovel, operate snow blower, and salt Bearclaw deck to ensure safe environment is established.

Ensure proper levels of fuel, salt, and other supplies to properly service the Bearclaw deck and surrounding area.


Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement and furthermore support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be an ambassador of Sundance inside and outside of work.


Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and car-pool with colleagues and coworkers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.


Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.

In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

Staff are required to wear nametags at all times while on duty.

Blue jeans or khaki pants (without fancy embroidery)

Sundance issued shirt, sweatshirt, or coat

Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Men's shirts must be tucked in no exceptions.

Appropriate skirt/shorts length is from the knee to the ankle.

A tailored fit is required of all clothing. Clothes that are too baggy or tight are not permitted.

If an additional layer of clothing is needed for warmth while on duty, it must either be Sundance issued or it must be warn underneath the uniform and not visible (except in the collar area)

Hats may be warn, but must be PRE-APPROVED by manager

Bare midriffs are prohibited.

Flip flops and sport sandals (tevas/chacos,etc) are prohibited in all areas.

Tennis shoes are permitted, but must be in good repair and not too flashy.

No open-toed shoes


Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.


This is a general description of this job. All employees of SUNDANCE PARTNERS LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Six months related experience and/or training; or equivalent combination of education and experience. Previous resort/hotel housekeeping experience preferred.



LANGUAGE SKILLS Ability to read, write and communicate verbally in English. Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Basic verbal English skills preferred.


Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.


Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl, walk and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee must be able to work outside in extreme weather conditions. The employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to moving mechanical parts; high, precarious places; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate.


Must be 18 years of age or older.

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