Job Title: BANQUET SERVER
Department: Banquets
Reports To: Banquet Manager
Rate of Pay: Percentage of service charges pool as commission.
Training wage of $11.00 per hour until proficient.
Shift: Part Time Year-Round position
Variable day and evening shifts - Must have flexible schedule Monday through Sunday
MUST BE AVAILABLE WEEKENDS & HOLIDAYS
SUMMARY
Work cooperatively with the Banquet Team (including but not limited to Conference Services, Culinary, Housemen, Servers, Supervisors, and Managers) to create a memorable experience for guests by exhibiting remarkable personal skills and providing exceptional service in a professional environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Warmly greet each guest.
Service Guests per contract and/or Banquet Event Order.
Ensure consistent floor presence to observe and communicate with guests.
Engage guests professionally to enhance their experience.
Provide excellent guest service.
Fulfill guest needs promptly and with a sense of urgency.
Execute tasks and duties assigned by Supervisor, Manager, or established shift protocols.
Ensure cleanliness of room before, during, and after service.
Set buffets and maintain buffet during service.
Observe guests, respond to any additional requests, and ensure table maintenance throughout service.
Clear and reset tables and buffets.
Ladle soup, portion pies and desserts, brew coffee and iced tea, serve drinks, and perform other services as determined by the Banquet Event Order or guest needs.
Clean kitchen areas: sweep, mop, wash and put away dishes, clean coffee machines, urns and fridges.
Recycle glass, aluminum, and plastic in accordance with environmental commitment.
Ensure guests have recycling opportunity in event space.
Remove trash from venue and place in dumpster.
Assist Houseman in room set up, food tables, and decorations, as well as breakdowns in relation to guest contract.
Stock inventory in service areas - teas, coffees, sodas, sugar, linens, paper products, and any other related services.
Observe and uphold sanitation guidelines.
Maintain knowledge and compliance of Utah liquor laws when servicing guests, labeling, and storing alcohol.
Set and run bar in compliance with DABC rules and Sundance Standards.
Follow safety guidelines for vehicle operation.
Maintain cleanliness of Banquet vehicles.
Employee will lift crates, chafers, furniture, AV equipment, decorations, cases of sodas or drinks, linen bags, wine boxes, etc.
Share the Sundance story of environmental commitment and land preservation with guests as the opportunity arises.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
TECHNICAL/COMPUTER SKILLS
Point of sale system proficiency. Able to use 2-way radios for communication to other staff.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines.
Must have or obtain a current food handler, and alcohol service permit within 30 days of employment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and reach with hands and arms, use hands to finger, handle, or feel, talk or hear and taste or smell. The employee is frequently required to climb or balance, stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 75 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently exposed to wet and /or humid conditions. The employee is occasionally exposed to moving mechanical parts, high, precarious places, toxic caustic chemicals, outside weather conditions, extreme cold and extreme heat. The noise level in the work environment is usually moderate and occasionally loud. Employee will transport inventory to and from buildings and surrounding areas in relation to guest contract.
OTHER QUALIFICATIONS
Must be 21 years of age or older
