Account Manager - Payments & Citizen Engagement

Location: Remote (Hybrid Optional) | Travel Required (~10-20%)

At Caselle, we build software that helps communities thrive. We serve over 1,300 customers and more than 20 million citizens nationwide. For over 40 years, we've supported local governments with ERP solutions purpose-built for small and mid-sized municipalities.

Today, Caselle is investing heavily in payments and citizen-facing digital experiences-helping cities modernize how residents pay bills, apply for permits, manage licenses, and interact with their local government. With a 98% customer retention rate, our customers trust us to be long-term partners in both technology and growth.

What We're Looking For

We're looking for a payments-focused Account Manager with a strong track record of selling transaction-based, revenue-generating solutions. In this role, you'll drive adoption and transaction volume across Caselle's Citizen Engagement Portal, including online payments for utilities, permits, licenses, taxes, and accounts receivable.

This is a growth role built for sellers who understand payments economics-usage-based pricing, adoption curves, and how to position digital payments as both a citizen convenience and a revenue optimization strategy for municipalities.

You'll manage an established book of local government customers and focus on expanding payment penetration, increasing digital adoption, and unlocking recurring transaction revenue.

Key Responsibilities

• Own and grow revenue across a portfolio of 200+ existing municipal customers
• Drive adoption of online payments and citizen self-service tools across utilities, permits, licenses, taxes, and AR
• Sell transaction-based solutions with a focus on payment volume, usage, and long-term revenue growth
• Lead consultative, ROI-driven conversations around digital payments, fee collection, and citizen experience
• Partner with finance, treasury, utility, and IT leaders to modernize payment workflows
• Forecast and manage a payments-focused pipeline using CRM tools
• Negotiate and close agreements that expand payment processing and portal usage
• Travel to conferences, user forums, and approximately 6 onsite meetings per year (~10-20% travel)
• Collaborate cross-functionally to ensure successful payment rollouts and expansion

You Might Be a Great Fit If You...

• Have 5-10+ years of experience selling payments, fintech, or transaction-based SaaS
• Have sold products tied to processing volume, adoption, or usage-based revenue
• Understand payment workflows such as bill pay, ACH, card processing, fees, and reconciliation
• Are comfortable selling to finance, treasury, and executive stakeholders
• Can clearly articulate the ROI of digital payments beyond "convenience"
• Thrive in expansion-focused roles with uncapped or growth-oriented commission structures
• Are self-directed, organized, and comfortable managing a large book of accounts remotely

Bonus points for experience selling into local government, utilities, or highly regulated industries.

Why This Role, Why Now

Caselle's payments platform is a major growth engine-driving both customer value and recurring revenue. As cities push to modernize services and improve accessibility, demand for secure, easy-to-use digital payments continues to accelerate.

This role offers the chance to build a high-impact payments business within an established GovTech platform, with strong earning potential and clear upside tied directly to adoption and transaction growth.

Benefits

• Flexible remote work with hybrid option for Utah-based team members
• Medical, dental, vision, and retirement plan
• Opportunities for travel to regional events and conferences
• Meaningful work that improves how citizens pay and engage with their city
• 4% 401(k) match after 6 months