TestOut is in the business of selling hope. Through our software training technology called LabSim, a student with little to no IT knowledge can practice and master real-world IT scenarios, opening doors to a job, career advancement, and a better life. Voted a "Best Company to Work For" by Utah Business Magazine seven years running, TestOut is an established but growing tech company with a strong mission of doing what's best for the customer and fostering a balanced and family-like work environment.
As a Help Desk Technician on our Information Technology team, you will provide initial employee support for technical inquiries received via phone, email, and messaging applications. You will be part of a small IT team of systems engineers and programmers working in a dynamic, fast-paced environment. You will work closely with team members to deliver exceptional support for the services IT provides.
The Help Desk Technician provides the initial support for incoming technical requests. This includes troubleshooting software and hardware issues on laptops, desktops, tablets, and/or smartphones and logging support tickets, as well as triage and escalating more complex issues to engineers and programmers.
Required Experience & Knowledge:
Desired Experience & Knowledge:
Why work for us?
You will earncompetitive paybased on experience andexcellent benefits! Our benefits includepaid time off and holiday pay, 100% company-paid health and dental insurance, life insurance, and short-term and long-term disability insurance.If what you have read piques your interest, then we want to hear from you!