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IT Help Desk Technician - Pleasant Grove, UT

Quick Facts
Company Name:TestOut
Location:Pleasant Grove, UT
Employment Type:Full Time
Category:Information Technology
Pay:Based on experience - Hourly
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TestOut is in the business of selling hope. Through our software training technology called LabSim, a student with little to no IT knowledge can practice and master real-world IT scenarios, opening doors to a job, career advancement, and a better life. Voted a "Best Company to Work For" by Utah Business Magazine seven years running, TestOut is an established but growing tech company with a strong mission of doing what's best for the customer and fostering a balanced and family-like work environment.

Job Summary:

As a Help Desk Technician on our Information Technology team, you will provide initial employee support for technical inquiries received via phone, email, and messaging applications. You will be part of a small IT team of systems engineers and programmers working in a dynamic, fast-paced environment. You will work closely with team members to deliver exceptional support for the services IT provides.


The Help Desk Technician provides the initial support for incoming technical requests. This includes troubleshooting software and hardware issues on laptops, desktops, tablets, and/or smartphones and logging support tickets, as well as triage and escalating more complex issues to engineers and programmers.

Responsibilities include:

  • Provide timely resolution to technical support issues
  • Identify, repair, or resolve hardware or software issues from TestOut employees
  • Record support incidents and requests in our ticketing system, monitor the ticket queue, and document solutions
  • Escalate tickets as needed after initial triage
  • Maintain a high degree of customer service for all support requests
  • Perform special projects as assigned/required
  • Maintain updated knowledge on computer hardware and software
  • Work well with others

Required Skills:

  • Excellent telephone soft skills
  • Knowledge of Active Directory & Office 365
  • Good analytical and troubleshooting skills
  • Good interpersonal skills and verbal/written communication skills
  • Ability to think logically and be able to make correct decisions relative to fixing operational problems
  • Strong knowledge of Microsoft based operating systems
  • Able to read and follow detailed instructions for routine tasks and requests

Required Experience & Knowledge:

  • High school diploma.
  • 1+ years of experience in computer/customer support role

Desired Experience & Knowledge:

  • Associate degree in a technical discipline
  • Industry standard certifications (CompTIA Network+, A+, Security+, Microsoft Certified Desktop Support, etc.)

Why work for us?

You will earncompetitive paybased on experience andexcellent benefits! Our benefits includepaid time off and holiday pay, 100% company-paid health and dental insurance, life insurance, and short-term and long-term disability insurance.If what you have read piques your interest, then we want to hear from you!

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