PART-TIME UNION STATION VOLUNTEER COORDINATOR

DEPARTMENT: Community and Economic Development

DIVISION: Union Station - Cultural Services

Rate of pay: $18.00 - $22.00 per hour

FLSA: PT up to a maximum of 29 hours per week

GENERAL PURPOSE

The Union Station Volunteer Coordinator attracts trains, schedules, engages and supports volunteers to assist with daily museum operations to enhance the visitor experience. This position also oversees the museum's guest membership program, including membership advertisement and marketing, enrollment, renewals, benefits, and member communications. Responsibilities include maintaining accurate and up-to-date volunteer and membership records and coordinating on-going volunteer coverage. This position coordinates a variety of programs and experiences designed to enhance the value of membership to encourage continued participation. This position works collaboratively with museum staff to ensure a welcoming and engaging environment for the public. Position receives direction from the Museum Administrator.

ESSENTIAL JOB FUNCTIONS

• Train, schedule, and support museum volunteers
• Serve as the primary point of contact for volunteer questions and concerns
• Ensure volunteers follow museum policies, safety procedures, and codes of conduct
• Support emergency or incident procedures as trained
• Track and report volunteer participation and engagement
• Track and report membership activity internally
• Coordinate volunteer assignments to support daily operations and public programs
• Administer the guest membership program, including inquiries, enrollments, renewals, and benefits
• Maintain accurate volunteer and membership records and databases
• Assist with volunteer recognition, engagement, and development activities
• Coordinate and support member engagement activities
• Collaborate with museum staff to ensure a positive visitor and member experience
• Assist with promoting outreach efforts and community engagement related to volunteers and memberships

MINIMUM QUALIFICATIONS

• Applicants must have a high school diploma or GED.
• Associate's degree preferred in history, communications, hospitality, business, or a related field.
• Experience of three years or more in volunteer coordination, membership services, customer service, or a related field highly preferred
• Possession of, or ability to obtain, an appropriate, valid Utah driver's license within 180 of hire.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

• Principles and practices of volunteer coordination and engagement
• Customer service standards and public-facing operations
• Membership program administration and basic recordkeeping
• General museum operations, programs, and visitor services
• Office procedures and basic data management systems
• Experience with managing volunteers using PastPerfect preferred
• Experience with Microsoft Word, Excel, Canva, and Adobe Acrobat

Skills

• Effective verbal and written communication with diverse audiences
• Organization, scheduling, and time management
• Data entry and maintenance of volunteer and membership records
• Problem-solving and conflict resolution in a public setting
• Collaboration and teamwork with staff, volunteers, and community partners

Abilities

• Ability to train, and support volunteers of varying backgrounds
• Ability to manage multiple priorities in a dynamic environment
• Ability to provide courteous, professional service to the public
• Ability to follow established city policies and procedures
• Ability to maintain confidentiality and handle sensitive information appropriately

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• The work environment is primarily indoors with moderate noise and temperature levels. Occasional outdoor work may be required during events and programs.
• The work is sedentary work which requires exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
• Must possess the visual ability to see clearly at close (less than 20 inches) and far (20 feet or more) distances, and judge distances and spatial relationships.
• Additionally, the following physical abilities are required: standing, walking, sitting, using hands and fingers to handle or feel, reaching with hands and arms, stooping, kneeling, crouching, talking, and hearing.
• Applicants must be able to work some evenings and weekends. Schedule is primarily Wednesday through Saturday for 7 hours per day. This is subject to change.