BUSINESS LICENSE COORDINATOR - BUILDING SERVICES DIVISION

Department: Community & Economic Development

Division: Building Services

Pay Grade: GRADE 15: $52,413.11 - $78,619.67 Annual Salary ($25.19 - $37.79 hourly rate)Rate dependent on qualifications. Typically hire at the minimum.

FLSA Status: Non-Exempt, Full-Time, Eligible for Benefits

GENERAL PURPOSE OF THE BUSINESS LINCENSE COORDINATOR

This position assigns and reviews the work of the staff responsible for processing all business licenses, lends support to the Good Landlord Program, and performs a variety of tasks relative to assigned area of responsibility. Receives direction from the Building Services Manager. Exercises direction over technical and clerical staff.

ESSENTIAL JOB FUNCTIONS

• Accept and review business license applications.
• Take business license appeal applications; schedule and coordinate hearing meetings; attend business license appeal hearings.
• Do research from state, Good Landlord, and other systems to prepare business license inspection and exception reports for Business License Enforcement Officer and Building Official.
• Approve and issue business, home occupation, rental, alcohol, and other miscellaneous business licenses; assess and collect fees and penalties.
• Review business license applications for completeness, ordinance, and code compliance; issue business licenses.
• Interview business license applicants to determine appropriate license category and verify that the potential business is located within Ogden City limits.
• Input new and renewal business license data into city computer system; create and mail delinquent and renewal notices; print and mail issued business licenses.
• Process changes in ownership and/or business location, sale, or closure of businesses and other changes to the license documentation.
• File or scan and index business license records and documentation; maintain file system per approved retention schedule.
• Plan, prioritize, assign, supervise, and review the work of staff responsible for reviewing and issuing all business licenses.
• Complete GRAMA Requests.
• Develop and recommend the implementation of goals and objectives; implement and manage approved policies and procedures.
• Establish schedules and methods for providing licensing services.
• Identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Receive and respond to complaints and inquiries on business license issues; field incoming calls; answer questions, resolve complaints, and accommodate public concerns.
• Serve as business license appeals hearing manager.
• Issue cash bond refunds for commercial licenses and other cash refunds for business licenses.
• Meet all required business license deadlines.
• Create all monthly reports including rental, business license, and good landlord reports.
• Maintain the integrity of the business license database, work with IT personnel on all system updates, changes, and fixes.
• Attending all assigned meetings and coordinate meeting information with the staff and public.
• Stay abreast of new trends and innovations in the field of business license and processing and approval.
• Ensure resolution of reports, letters, and items requiring further action including delinquent payments, correction notices, and good landlord program concerns.
• Manage and participate in the business license renewal process.
• Participate in the selection of business license staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures; complete performance evaluations with staff personnel.
• Coordinate business license inspections and appointments for business license enforcement personnel.
• Provide business license information to the Zoning Code Enforcement Officers and the Ogden City Police Department as needed.
• Understand property abstracts and Weber County plat maps.
• Prepare analytical and statistical reports on operations and activities.
• Perform various other miscellaneous tasks including ordering supplies; completing conference registrations; staying current with certification and membership renewals for business licenses.
• Complete all Good Landlord duties and responsibilities, and attend all meetings as assigned by the Building Service Manager.
• Participate in safety and risk management activities; take action to reduce liability to the city.
• Attendance and punctuality are essential functions of this position. Employee is required to work as a team and frequently meet with co-workers and supervisors; employee is required to communicate in-person with the public during office hours; and employee is required to use on-site equipment.
• Perform other related duties as required/assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

• At least two years of increasingly responsible license issuance experience.
• Equivalent to a Bachelor's Degree or in Business Administration or a related field.
• An equivalent combination of the above-stated work experience and education is acceptable.

SPECIAL REQUIREMENTS

• Possession of, or ability to obtain, an appropriate, valid Utah driver's license.
• Employees will be required to complete NIMS IS100 and IS700 within three months of hire.

OGDEN CITY BENEFITS

• Language Pay
• Longevity Pay
• Holidays
• Sick, Vacation, and Comp Time Leave
• Medical and Dental
• EAP- Employee Assistance Program
• Life Insurance
• Long-Term Disability
• Employee Loan Program- Computer, Bike & Exercise equipment loans when available
• Wellness Program
• Tuition Reimbursement

FULL JOB DESCRIPTON ATTACHED AS PDF