Computer Hardware Technician

Murray, UT

ABOUT VLCM

VLCM (pronounced val-com) is shaping the future of enterprise technology partnerships. As a trusted IT solution provider, we specialize in cybersecurity, data center infrastructure, networking, cloud, VOIP, end-user computing, audio-visual, physical security, cabling, and internet services. With clients across industries and geographies, we solve complex IT challenges by collaborating with best-in-class technology partners and hiring the brightest minds in the business.

As a Utah Business and Salt Lake Tribune Best Place to Work winner, we pride ourselves on a culture that balances excellence with family values, transparency, and long-term growth. At VLCM, we "Get IT Right"-for our customers, our partners, and our people.

JOB DESCRIPTION

We seek a dynamic and skilled Computer Hardware Technician to join our team. The ideal candidate will be responsible for diagnosing and repairing various computer systems, including desktops, Chromebooks, and laptops. Additionally, they will provide technical support across various other technologies as required. If you are an individual with a proven track record in computer repairs, coupled with exceptional interpersonal and customer service skills we invite you to become an integral part of the VLCM family.

WHAT YOU'LL GET TO DO

• Conduct routine maintenance, diagnosis, and repairs on customer workstations and laptops, ensuring adherence to manufacturer standards and best practices.
• Facilitate on-site support services for customers, ensuring timely and effective resolution of technical issues and demonstrating a strong commitment to customer satisfaction.
• Strive to meet and exceed service level agreements established between the customers, partners and VLCM, fostering strong professional relationships and reinforcing the company's commitment to excellence.
• Display flexibility and adaptability by undertaking additional tasks and responsibilities as assigned, contributing to the overall efficiency and effectiveness of the team and the organization.

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent; relevant certifications or technical degrees are preferred.
• Proven experience in diagnosing and repairing a variety of computer systems, with a strong understanding of industry standards and best practices.
• Excellent customer service skills, with a demonstrated ability to communicate technical concepts effectively to customers of varying technical understanding.
• Strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
• Willingness to travel for on-site support as required, with a valid driver's license and a reliable vehicle.
• Demonstrated ability to work independently and collaboratively in a team-oriented environment, strongly committed to achieving team goals and targets.

WHAT WE OFFER

• Find more work-life integration with work-from-home and remote opportunities
• Enjoy nonstop engagement and autonomy to do your job – no micromanaging
• A fun, creative environment to improve your skills, learn, and have fun
• A supportive leadership team and culture with strong focus on family and work-life integration
• We are committed to the health and safety of our people
• Competitive salary
• Full benefits (medical, dental, vision, 401k matching, wellness, etc.)
• Flexible Time Off
• Collaborating with smart coworkers that put customers first
• No jerks in the building!