Administrator Assistant - Services

Murray, UT

ABOUT VLCM

VLCM (pronounced val-com) is shaping the future of enterprise technology partnerships. As a trusted IT solution provider, we specialize in cybersecurity, data center infrastructure, networking, cloud, VOIP, end-user computing, audio-visual, physical security, cabling, and internet services. With clients across industries and geographies, we solve complex IT challenges by collaborating with best-in-class technology partners and hiring the brightest minds in the business.

As a Utah Business and Salt Lake Tribune Best Place to Work winner, we pride ourselves on a culture that balances excellence with family values, transparency, and long-term growth. At VLCM, we "Get IT Right"-for our customers, our partners, and our people.

JOB DESCRIPTION

The Administrative Assistant supports VLCM's Professional Services organization by managing accurate and timely billing for hourly and project-based service work. This role is responsible for service invoicing, applying additional charges and credits, answering customer billing questions, and coordinating parts and service charges with vendors and partners. The position requires strong organization, attention to detail, and the ability to independently set and meet billing schedules.

This role is also expected to continuously look for ways to simplify, standardize, and automate service administration and billing processes.

WHAT YOU'LL GET TO DO Prepare and process billing for hourly and project-based services

• Review service tickets and project documentation to ensure billing accuracy
• Apply additional charges, credits, and adjustments with proper documentation
• Respond to customer questions related to service billing
• Coordinate parts, labor charges, and credits with vendors and partners
• Establish and maintain service billing schedules and meet invoicing deadlines
• Use business systems to track and support service billing activities
• Build constructive working relationships with customers, vendors, and internal teams
• Identify opportunities to simplify, streamline, and automate billing workflows

WHAT WE'RE LOOKING FOR

• Strong attention to detail and accuracy
• Ability to manage multiple priorities and meet firm deadlines
• Comfortable setting schedules and holding to them
• Clear, professional communication and customer service skills
• Ability to work independently and exercise good judgment
• Experience with Monday.com and Microsoft Dynamics 365 Business Central is helpful
• Prior experience with services billing, operations, or accounting support is preferred

WHAT WE OFFER

• Find more work-life integration with work-from-home and remote opportunities
• Enjoy nonstop engagement and autonomy to do your job – no micromanaging
• A fun, creative environment to improve your skills, learn, and have fun
• A supportive leadership team and culture with a strong focus on family and work-life integration
• We are committed to the health and safety of our people
• Competitive salary
• Full benefits (medical, dental, vision, 401k matching, wellness, etc.)
• Flexible Time Off
• Collaborating with smart coworkers who put customers first
• No jerks in the building!