Job Title: HOUSEKEEPING LEAD SUPERVISOR

Department: Housekeeping

Reports To: Housekeeping manager

Rate of Pay: DOE

Shift: Full-Time, Year-Round Position MUST BE AVAILABLE WEEKENDS & HOLIDAYS

Summary:

Ensures services needed to maintain cottages, mountain homes, walkways, housekeeping closets and public areas are executed according to resort standards.

Key Responsibilities:

• Supervise all employees in assigned sections.
• Responsible for Homeowner checks.
• Train new supervisors and existing supervisors in upholding Sundance's commitment to excellence in cleanliness, guest experience and productivity.
• Preform homeowner inspections before arrival of all homeowners.
• Preform random quality inspections on vacant rooms and stayovers,
• Inspect all checkouts in assigned sections.
• Ensure all closets and storage areas are clean and stocked.
• Ensure cleanliness of rooms/areas in assigned sections as well as all amenities are stocked; ie: clean robes, slippers, folder, and magazines, guest supplies.
• Inspect housepersons' work in assigned areas; ensuring cleanliness is maintained and garbage and linen are picked up every two hours.
• Safely transport housekeepers to designated areas in a timely manner.
• Ensure units are cleaned to the Sundance standard in the proper amount of time.
• Train housekeepers on efficiencies used to meet cleanliness standards.
• Report missing / broken items in the units.
• Replace dishes in the units.
• Ensure housekeepers take all cleaning tools needed for the day.
• Ensure housekeepers follow our recycling program.
• Train, document, and follow up on standards of the week.
• Change status of cleaned rooms via phone and computer.
• Communicate problems and requests in need of attention to other departments in a timely manner.
• Delegate work evenly to room attendants and horseperson's in assigned section.
• Assist in keeping housekeeping office clean and organized.
• Ensure cleanliness and maintenance of Sundance vehicles.
• Ensure all checkout rooms are cleaned by 4:00 PM, and then call the Housekeeping Manager for more assignments.
• Ensure each employee is wearing a neat and complete uniform including nametag in compliance with Sundance and Housekeeping appearance policies.
• Make sure all keys and radios checked out have been returned to safety.
• Train new supervisors and existing supervisors in upholding Sundance's commitment to excellence in cleanliness, guest experience and productivity.
• Conduct inventory once monthly.
• Conduct employee reviews once per quarter.
• Maintain the stock of housekeeping equipment and make orders when necessary.
• Track spending in housekeeping checkbook.
• Communicate with other departments as needed to elevate guest experience or problem solve.
• Conduct new employee interviews and process new hire paperwork.

Supervisory Responsibilities: Directly supervises around 40 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED); or one to three years' related experience and/or training; or equivalent combination of education and experience.
• Must possess a valid U.S. Drivers' License in good standing in accordance to Sundance's Insurance Company guidelines.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must be 21 years of age or older.

Work Environment: While performing the duties of this job, the employee is regularly exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Benefits:

• Benefits package that includes: subsidized medical, dental, vision, 401k & paid time off policy.
• Employee discounts on dining and resort amenities
• Season Pass

Disclaimer: This is a general description of this job. All employees of Sundance Mountain Resort. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.