Job Title: IT Associate I

Department: Information Technology Workers Comp Classification: 8810

Reports to: Americas IT Manager

Number of direct reports: 0 Number of indirect reports: 0

FLSA Status: Non-Exempt (Hourly) Grade: TBD ---

Essential Duties and Responsibilities:

• Works generally self-supported in the following tasks:

1. Providing technical support, maintaining computer systems, assisting with network management

• Supports Administrative Functions such as but not limited to:

1.  Adding & Disabling users in Active Directory / Azure
2.  Resetting Passwords
3.  Monitoring and Maintaining Windows Servers and IT Backups
4.  Deploying and Maintaining SharePoint and Teams Sites Supporting IT Cyber Security and Network environment, following policies and procedures.

•  Procurement of tools/computer equipment to support IT/User Needs (based on Budget).
•  Deploys, configures, and supports both Windows and macOS, and Mobile devices.
•  Troubleshoots and resolves incidents related to Windows (or Mac when needed), hardware, and software in general.
•  Analyzes and resolves network connectivity, VPN, and conference room equipment issues.
•  Follows defined processes to resolve incidents and fulfill requests.
•  Monitoring network devices and use of security dashboards to maintain endpoint protection and mobile device management applications (Intune).
•  Supports and maintains IP phones, printers, monitors, and other IT assets/peripherals.
•  Manages Software Licenses and IT Fixed Assets.
•  Maintains the IT open issue log through ATL's ticketing system.
•  On-call support during the month when needed (mainly for maintenance, hardware changes, network projects).
•  Operate in a muti-regional team, reporting to a remote management structure.
•  Performs other duties and responsibilities as assigned.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Knowledge, Skills, and Abilities:

Basic understanding of IT principles, proficiency in common software and hardware, and strong troubleshooting skills. Working knowledge of the following is preferred:

Office 365 Management

Networking / Switching-Wireless

Telecommunications in general

Agile Methodologies (is a plus)

A+ / Network+ desired

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Is occasionally required to stand; walk; reach with hands and arms; and lift up to 25 pounds.

En ocasiones es requerido; caminar; alcanzar con las manos y los brazos; y levantar hasta 25 libras.

· Is frequently required to sit; use hands to finger, handle, or feel; and talk or hear.

A menudo se requiere sentarse; usar las manos hasta el dedo, manejar, o sentir; y hablar o escuchar.

· Has the ability to adjust the eye to bring an object into sharp focus.

Tiene la capacidad de ajustar el ojo para ver un objeto en un enfoque nítido.

· Works in moderate noise levels

Trabaja con niveles de ruido moderado

Education & Experience Requirements:

· Minimum 0-2 years of experience in IT or related field.

· Post-high school education is preferred.

· Experience troubleshooting computers, printers, and mobile devices.

· Hands-on experience with the installation, configuration, and use of a wide range of software and hardware in a networked environment.

· Excellent verbal and written communication skills and experience writing documentation.

· Willingness to improve existing processes and develop new ones.

· Able to demonstrate excellent customer satisfaction with an established track record of supporting IT helpdesk customers in a high-performing, reliable manner

· Experience in preparing technical documentation