DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.
Join our Missionary Medical team as a Membership Team Representative. In this temporary,
full-time position, you'll coordinate enrollment and maintain insurance and HIPAA
information for all Missionary Medical plans. You'll resolve membership-related issues by
phone and email, collaborating with internal teams and external partners to deliver
excellent service.
Key Responsibilities
• Manage enrollment, insurance, and HIPAA-related needs for all plans using internal
systems and reports (e.g., K2 Workflow, App Express Menu, Cypress, SIR tasks).
• Respond to member inquiries by phone and email regarding enrollment, insurance, and
HIPAA needs.
• Provide clear, timely, and professional communication.
• Participate in team and department meetings; provide backup for department phone
queues as needed.
Qualifications
• Training for competency in Amisys, Workflow, Appian, and Church systems (CDOL,
RecEntry, Missionary Inquiry).
• Customer service expertise for all plans.
• Previous experience with health insurance plans/products in Missionary Medical,
including Amisys transactions.
• Strong collaboration and communication skills.
• Experience with Medicare enrollment for senior missionaries.
• Exceptional follow-through, self-motivation, and accountability.
Problem Solving & Decision Making
Research and resolve customer service and enrollment issues using technology and creative
solutions. Apply strong quantitative and problem-solving skills.
Work Environment & Schedule
Hybrid: Standard office location in Salt Lake Valley with remote work flexibility. Team
members may split time between on-site and home office, supporting work/life balance and
operational needs. Occasional in-person meetings or training may be required.
We welcome applicants from diverse backgrounds and strive to provide a respectful,
inclusive workplace.
