The Director of Engineering/Resort Facilities is a strategic leader responsible for managing and directing all aspects of the engineering and maintenance operations to ensure the safety, functionality, and efficiency of the property and its systems. This role oversees the planning, execution, and supervision of repair, maintenance, and preventive programs, while ensuring compliance with regulatory standards and company policies. The Director plays a critical role in capital improvement initiatives, supporting renovation and infrastructure upgrade projects from conception through completion. This position requires strong leadership, project management, and technical expertise to guide a high-performing team, optimize facility performance, and uphold service excellence across all engineering functions.
ESSENTIAL JOB FUNCTIONS
▪ Oversees daily operations and maintenance of all resort systems and equipment.
▪ Promotes a culture of safety, accountability, and service excellence.
▪ Administers the preventative maintenance program; completes and reviews work orders.
▪ Ensures completion of fire and safety inspections and follows through on discrepancies.
▪ Supervises and trains Engineering and Maintenance teams; schedules and evaluates performance.
▪ Responds quickly to service requests and work orders.
▪ Conducts vendor management, including obtaining bids and overseeing contractors.
▪ Leads capital improvement and renovation projects.
▪ Maintains guest rooms, public areas, back of house (BOH) spaces, and resort grounds.
▪ Ensures compliance with OSHA, health, fire, and environmental codes.
▪ Manages departmental budget and inventory; orders supplies as needed.
▪ Responsible for Manager on Duty shifts.
▪ Oversees advanced pool system operations, testing, maintenance, and compliance.
▪ Manages the resort's complex pool system, including a multi-functional pool room with advanced
filtration, heating, and chemical dosing equipment.
▪ Monitors water quality and chemical levels daily to ensure compliance with health and safety
standards.
▪ Maintains and troubleshoots pool pumps, heaters, filters, and automated control systems.
▪ Ensures the pool area and equipment meet all local and state health codes.
▪ Coordinates regular inspections and repairs to minimize downtime and maintain optimal guest
experience.
▪ Attendance is a key component of this position.
▪ Maintains a professional appearance in accordance with Company standards; wears the appropriate
uniform or attire.
▪ Maintains open and effective communication with team members and management.
▪ Attends and participates in team meetings.
▪ Adheres to established safety and emergency procedures and protocols, this includes Company,
federal, and state specific regulations and guidelines.
▪ Completes all required Company training/compliance courses as assigned.
▪ Adheres to Company standards and maintains compliance with all policies and procedures.
▪ Performs other related duties and responsibilities as assigned.
EDUCATION
▪ High School Diploma or GED equivalent required.
▪ Bachelor's degree in facilities management, business administration or related field is preferred.
EXPERIENCE
▪ A minimum six (6) years of experience in related field required.
▪ A minimum five (5) years of supervisory experience in related field required.
SUPERVISORY RESPONSIBILITIES
Oversees and coordinates the department's activities, with a focus on supervisory and organizational
goals. While a portion of the time may involve performing tasks similar to those of direct reports, the
primary responsibilities are related to management and coordination. Analyzes and resolves issues,
establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment
within established procedures and policies to make appropriate decisions and take necessary actions.
Specific supervisory duties include, but are not limited to the following:
▪ Determines and creates policies, procedures, and manuals for direct reports.
▪ Establishes objectives and goals for the team.
▪ Assigns, monitors, and reviews work; evaluates direct report's performance.
▪ Recruits and interviews.
▪ Orientates and trains.
▪ Issues corrective action and makes recommendations for termination.
▪ Investigates and resolves concerns and complaints.
▪ Creates department work schedules.
▪ Approves time records and time off requests.
▪ Proactively assesses risk to establish systems and procedures to protect organizational assets.
▪ Ensures compliance with safety regulations.
▪ Develops and oversees the department's budget.
▪ Ensures accurate and efficient management of inventory.
LICENSES & CERTIFICATIONS
▪ Certified Pool Operator (CPO) Certification.
▪ Driver's Licenses (non-commercial) - must be state-specific.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions, as well as
the ability to communicate effectively with others in English and interact successfully with internal and
external customers.
▪ Strong knowledge in HVAC, electrical, plumbing, and life safety systems.
▪ Knowledge of federal, state, and local compliance regulations (OSHA, EPA, etc.).
▪ Ability to effectively supervise, train, and lead a high-performing maintenance team.
▪ Advanced mechanical troubleshooting and repair skills.
▪ Skilled in vendor and contractor coordination.
▪ Strong customer service skills. Effective and professional communication.
▪ Ability to work in fast-paced, high-demand environments.
▪ Ability to make high-impact decisions in emergency situations.
▪ Proficient in time management; the ability to effectively organize and manage multiple priorities.
▪ Recognizes an emergency situation and takes appropriate action.
▪ Emotional intelligence and interpersonal skills, with the ability to build strong working relationships
with team members at all levels.
▪ Skilled in building and motivating a team, fostering a collaborative environment and inspiring high
performance.
▪ Analytical and problem-solving skills.
▪ Strong focus on accuracy and precision.
▪ Performs well with frequent interruptions and/or distractions.
▪ Understands how to develop and implement business strategies.
▪ Ability to interpret and create policies, procedures, and manuals.
▪ Able to communicate appropriately and effectively with all levels of management and external
stakeholders.
▪ Business acumen, including but not limited to financial management, budgeting, cost control, and
revenue optimization.▪ Ability to effectively listen, understand, and resolve challenges and concerns from management,
team members, and/or customers (internal/external).
▪ Exceptional interpersonal skills to include coaching, counseling, and mentoring.
▪ Visionary mindset, capable of developing and executing a comprehensive business strategy that
aligns with brand identity and exceeds guest expectations.
▪ Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
▪ Proven ability to drive revenue growth, optimize costs, and achieve financial targets.
▪ Able to engage diplomatically and effectively with third party operators and owners, empathizing, and
reacting appropriately to partner feedback and helping resolve issues where necessary.
▪ Proficient in negotiations.
▪ Basic math skills.
▪ Proficient in Google Docs/Microsoft Word.
▪ Proficient in Google Sheets/Microsoft Excel.
▪ Basic knowledge of Google Slides/Microsoft PowerPoint.
▪ Proficient in Gmail/Microsoft Outlook.
▪ Ability to adjust effectively to evolving work environments and shifting customer (internal/external)
requirements.
▪ Able to maintain a positive and professional working environment.▪ Fosters a culture of excellence.
▪ Able to work effectively in a culturally diverse environment and support diversity and inclusion within
the organization.
▪ Will be required to work flexible days and hours.
DISCLAIMER
This job description provides a general overview of the work performed, including the typical
responsibilities and level of duties associated with this position. It should not be construed as an
exhaustive list of tasks or obligations for any individual team member. This description does not alter the
employment relationship between the Company and its team members.
The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are
intended to reflect the requirements needed to perform the essential functions of this role effectively.
Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed,
and to make reasonable accommodations to enable qualified team members to fulfill the essential
functions of their roles.
The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a
work environment free from discrimination and harassment. All employment decisions are made based
on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin,
age, disability, sexual orientation, gender identity, or any other protected status/characteristic in
accordance with applicable federal, state, and local laws.
