OVERALL RESPONSIBILITIES:

The Hotel Operations Manager is responsible for ensuring exceptional guest experiences and efficient daily operations across multiple departments, including Front Desk, Housekeeping, Engineering, and Reservations. This role focuses on maintaining high service and cleanliness standards, optimizing revenue opportunities, and fostering a professional, positive work environment for all team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership & Staff Management

• Directly supervises Front Desk and Housekeeping teams, including recruitment, onboarding, training, scheduling, performance evaluations, and disciplinary actions.

• Maintains adequate staffing levels in alignment with labor standards and operational needs.

• Ensures all team members consistently uphold brand standards and project a professional image.

Operational Excellence

• Assigns and oversees daily duties for team, monitoring performance for adherence to policies and operating procedures.

• Ensures all public areas, guest rooms, laundry facilities, and maintenance spaces meet or exceed quality assurance (QA) cleanliness and repair standards.

• Serves as Acting General Manager when assigned and provide shift coverage in all departments when necessary.

Guest Service & Experience

• Provides and enforces exceptional guest service standards, ensuring team members are knowledgeable about hotel amenities, local attractions, and current events.

• Resolves escalated guest concerns and follows up to ensure satisfaction.

• Responds to special requests from group clients and travel agents, coordinating with relevant departments.

Revenue & Financial Management

• Monitors Revenue Management systems to maintain competitive RevPAR performance.

• Assists with Sales and Marketing initiatives as directed.

• Maintains accurate records, including cash flow sheets, credit card receipts, registration and reservation documentation, and direct bill accounts.

• Participates in the preparation of the annual budget, ensuring compliance with compensation guidelines.

Compliance & Safety

• Ensures all operations comply with franchise, company, and regulatory standards.

• Maintains and enforces established emergency procedures, safeguarding guests, staff, and hotel assets.

Team Communication

• Conducts or participates in regular team meetings to communicate goals, updates, and expectations.

• Collaborates with the General Manager to address operational needs and implement improvements.

POSITION REQUIREMENTS:

• Associate's degree or equivalent from two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience.

About Lodging Dynamics Hospitality Group

Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.