Guest Service Agent (Front Desk Agent)

Element Anaheim Resort & Convention Center – Anaheim, CA

About the Role

We're looking for a friendly and reliable Front Desk Agent to join our team! You'll be the first point of contact for guests-creating a welcoming experience while managing check-ins, guest requests, and front desk operations.

What You'll Do

• Greet guests and provide fast, friendly check-in/check-out
• Answer phones and assist with reservations and questions
• Handle guest requests and resolve concerns professionally
• Promote hotel amenities and upsell when appropriate
• Process payments and maintain accurate guest accounts
• Coordinate with housekeeping and other departments

What We're Looking For

• Customer service or hospitality experience preferred
• Strong communication and problem-solving skills
• Comfortable in a fast-paced environment
• Flexible schedule (weekends/holidays required)
• Ability to stand for extended periods

Why Join Us

• Travel discounts
• Paid time off 
• Health, dental, vision, and 401(k)
• Growth opportunities within a national hotel management company

Apply Today

Start your hospitality career with Lodging Dynamics Hospitality Group-where we "Make Money and Do Good."