Job Title: TREE ROOM SUPERVISOR

Rate of Pay: 23.00/ hour

Shift: Full-Time, Year-Round position

Variable PM shifts from 3 PM to close

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

FLSA Status: Non-Exempt/Hourly

SUMMARY

Lead a professional service team in providing exceptional service to our guests by exhibiting remarkable personal and professional service skills with guests and employees alike. Continually provide up-to-date training and use positive and proficient leadership skills to supervise and motivate staff, creating a casual and professional environment. Oversee and direct all aspects of dining room operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Senior Restaurant Manager in all functions of operation, scheduling and setting reservations.
• Confirm reservations and assure smooth flow of dining area.

• Take ownership for all aspects of the Tree Room restaurant operations and service standards during shift.

• Display exceptional understanding of dining service standards.

• Exhibit exceptional job and product knowledge to provide staff and guests with accurate information in all aspects of food, wine, service, and resort information.
• Demonstrate knowledge and compliance of Utah liquor laws.
• Ensure that the restaurant is clean and organized at all times with side work and cleaning schedules complete.
• Assist in maintaining cleanliness of restaurant and effective operations such as table set-ups, flowers, decorations, lighting.
• Support the recycling program.
• Requisition restaurant supplies for adequate levels for service.
• Oversee and assist in the set-up, confirmation, and organization of restaurant reservations.
• Ensure all staff maintain a neat and clean appearance and are in complete designated wrinkle free uniform and name tags.
• Assist in training and managing of front of the house employees.
• Train staff to share the Sundance story of land preservation and environmental commitment as the occasion arises.
• Assist in planning and conducting daily pre-meal meetings and trainings.
• Provide a learning and exceptional service environment through daily training.
• Ensure proper sequence of service for all dining guests.
• Personally greet and/or seat 80 % of all guests on a daily basis. Supervisor's floor presence will be expected during peak times to keep specified percentages.
• Exhibit self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner.
• Report guest feedback to Chef and Restaurant Manager.
• When closing run sales reports, reconcile server check outs, and inspect side work.
• Exhibit knowledge, proficiency, and confidence in expediting, bartending, and service to provide support to team as needed.
• Exhibit a positive attitude when speaking about guests and fellow employees.

SUPERVISORY RESPONSIBILITIES

• Directly supervises 10-12 employees in the absence of the Senior Restaurant Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.
• Turn in correct beginning and End of Shift check outs and reports. Quality control. Guest satisfaction. Plan and direct workload for every shift. Must exhibit high personal cleanliness.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• One to two years previous restaurant experience. Prior Supervising and Hosting experience. One to two years serving experience.
• Must have or obtain a current food handlers permit within 30 days of employment.
• Must have or obtain the Tips & Sips alcohol service permit within 30 days of employment.
• Must pass UDABC background check and send fingerprints to DABC to represent Sundance's liquor license.
• While performing the duties of this job, the employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be 21 years of age or older.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

BENEFITS:

• Employee discounts on dining and resort amenities
• Season Pass

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.