s u n d a n c e

Job Title: BEARCLAW SUPERVISOR

Department: F&B

Rate of Pay: $18.00 + Tips

Shift: Part-time Seasonal position

Variable AM/PM shifts Sunday through Saturday

Weekends and holidays required

FLSA Status: Non-Exempt/Hourly

SUMMARY

Responsible for creating an exceptional Sundance experience by providing consistent, friendly, professional, and timely service of food and beverages at Bearclaw and the Food Truck.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SKILLS

• Ability to Manage and mobilize a crew of 1-6 clerks.

• Must be highly skilled in Multi-Tasking and meeting deadlines.

• Good Organizational skills

• Excellent communication skills.

• Ability to maintain confidentiality of sensitive information

• Must possess a passion for the industry and assisting to maintain a team in collaborative environment.

• Must possess the disposition to have fun at work and display that spirit to our guests

• Ability to develop, lead, maintain, and enhance guest relations through personalized experience and unscripted guest interactions.

• Ability to read, write and communicate verbally in English.

• Ability to respond to common inquiries from employees and/ or guests.

• Seeks out ways to provide additional assistance and service to all guests, Employees and management

• Ability to apply reasoning to variety of situations resulting in successful outcomes for Employees and guest.

• Ensure that floor is kept dry, to prevent guest from slipping.

• Take phone orders ensuring accuracy and timeliness of delivery or pick up.

• Excellent communication skills.

• Ability to perform basic math.

• Full knowledge and understanding of company and department rules, policies and procedures.

• Working knowledge of Microsoft Word, Excel

• Ability to read, analyze and interpret documents.

MAJOR JOB DUTIES: Duties include, but are not limited, to the following:

• Supervise, train and plan, direct all Employees on assigned shift.

• Ensure that all rules, regulations, and procedures are complied with.

• Document incidents and events involving guests or Employees accurately and in detail.

• Inspect Employees as to uniforms, cleanliness, identification, etc.

• Keep Employees informed of new procedures and hold daily line ups

• Ensures a safe working environment for Employees.

• Promote teamwork among Employees.

• Must provide courteous and friendly service to all vendors, guests and Employees.

• Seeks out ways to provide additional assistance and service to all guests.

• Performs other related duties as assigned/required.

• Able to handle customer complaints and initiate relevant service recoveries as deemed fit

• Order and serve food and beverage to customers

• Provides quality beverages consistently for all customers

• Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.

• Handle money in accordance with department policies and procedures

• Full knowledge of menu items and ingredients

• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.

• Transport trays/plates throughout the work space which may weigh up to 40 pounds as well as serve food and beverage

• Assists guests with inquires and reservations and assist with any and all customer needs with a cheerful disposition

• Perform side work duties on a daily basis and other duties assigned

• Ability to keep composure and maintain service standards when dealing with guests complaints to achieve a high level of guest recovery

• Tips will be pooled in accordance with company policies and procedures

• Bus tables and ensure tables are reset in a timely manner.

• Remain up to date on Resorts current events and the hours of operation.

PRODUCT QUALITY

• Provides quality beverages consistently for all customers

• Maintains the highest level of standards for all product preparation.

• Adheres to all Company recipes and measurements.

• Produces superior product presentation.

• Educates customers on Sundance products and services.

ALCOHOLIC BEVERAGES

• Have a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages in Utah. (As dictated by Beverage Department and State and local laws).

• Exhibit responsible service of alcoholic beverages in accordance to state laws, policies and procedures.

• Knowledge of beverages (i.e. beers, wines, liquors, etc) with ability to communicate with guests and staff

• Complete required paperwork including bar transfers and dry stock deliveries

OTHER JOB DUTIES: Duties include, but are not limited, to the following:

• Clean common areas and prepare it for the day's operations

• Ensures that the area is always clean and in good repair, with responsibility for informing Management as needed for maintenance and/or cleaning assistance.

• Maintaining cleanliness of assigned station.

• Ability to serve hot and cold beverages.

• Ability to stock items in proper location.

• Ability to wear and work in required uniform and shoes as detailed in departmental policies.

• Have a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages. (As dictated by State and Local laws).

• Remain up-to-date on resort current events and the hours of operation of all food and beverage outlets.

• Maintain a safe and sanitary workplace.

SUPERVISORY RESPONSIBILITIES

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED)

• Six months related experience and/or training; or equivalent combination of education and experience.

• Must possess or obtain a valid food handlers permit within 30 days of employment.

• Must possess or obtain the Tips & Sips alcohol service permit within 30 days of employment.

• Must pass UDABC background check and send fingerprints to the DABC to represent Sundance's liquor license.

• While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, and talk or hear. The employee is occasionally required to taste or smell, stoop, kneel, crouch, crawl, climb, or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Must be 21 years of age or older

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate and occasionally loud. Exposed to fumes and air borne particles.

BENEFITS:

• Employee discounts on dining and resort amenities.

• Active Season Pass

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.