Position Purpose

Assist the Branch Manager in assigned duties to provide quality member service. Coach and mentor staff as needed to achieve goals and develop skills. Ensure that established policies and procedures are followed and implemented to protect Granite Credit Union and its members. Assist in scheduling employees. Assist the branch in achieving all service and sales goals. Performs various branch functions as required.

Essential Duties, Skills & Abilities

• Exhibit outstanding member services skills by applying Granite Credit Union Service Standards and Core Values.
• Oversee day-to-day branch operations to ensure efficiency and compliance with policies.
• Proven ability to promote a team environment. Supervise and train branch staff to uphold service standards.
• Ability to perform teller, new account, account maintenance and lending operations.
• Promotes branch business development and seeks to broaden member base. Actively rescues loans and provides service solutions to members.
• Assist other employees in the branch by answering questions, solving problems, and helping with complex work-related matters.
• Assists in training, directing and monitoring attendance. Monitors performance and makes recommendations to manager for coaching. Works with branch personnel to improve cross selling and balancing skills and to provide updates on policy and procedure changes.
• Investigates and resolves member complaints, and researches member situations to resolve issues involving fees, loan servicing, etc.
• Performs branch opening and closing duties as assigned.
• Exercises direct supervision over assigned staff, including approval of corrections and overrides, compliance with company policies and procedures and completion of all daily posting and reconciliations.
• Reviews and evaluates Member Service Representative performance at regular intervals. Ensures minimum performance standards are met.
• Interviews prospective candidates for Member Service positions, may make recommendations to the Branch Manager.
• Handle Glia calls and live chats to assist members with inquiries.
• Work at any location serviced in our field of membership as needed.
• Professionally express oneself through written and oral communication.
• Ensure that all information and transactions regarding credit union members are kept confidential
• Maintain the security of the work area and keep it organized and neat in appearance.
• Maintain a professional and courteous attitude with all people, including fellow employees, members, management staff, board members, and outside vendors.
• Promote a professional appearance and attitude.
• Basic computer operating skills such as email, Microsoft Office, etc.
• Ability to develop, train and motivate employees preferred.
• Attend meetings as required.
• Other duties as assigned.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience

At least six months of branch experience is preferred with the completion of BAIT training.

At least six months of lending experience preferred.

Bilingual (English/Spanish) preferred

Current MSR II or higher.

Education

High School Diploma or equivalent.

Granite Federal Credit Union is an Affirmative Action/Equal Opportunity Employer, including individuals with disabilities and veterans. Upon request, reasonable accommodations to the application and/or interview process will be provided.