IT HELP DESK TECHNICIAN

ASEA is looking for a talented and enthusiastic IT Help Desk Technician. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight-knit team that work hard and play hard. Perks include working in a very cool office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth.

SUMMARY:

The Help Desk Technician works to manage corporate technology needs, including implementing and maintaining workstations and other infrastructure at multiple sites. Primary duties include solving a variety of OS, application, and other problems, both remote and onsite. The position demands expert knowledge in Windows, applications, and basic networking.

RESPONSIBILITIES:

• Troubleshoot a broad range of desktop, server, and network problems.
• Responsible for handling daily technical support activities.
• Perform hardware and software installations on desktops and laptops: Windows & Mac OS.
• Assist staff with hardware and software-related issues and provide solutions.
• Provide IT support over the phone and on-site.
• Document service tickets and final resolutions.
• Maintain broad knowledge of new technologies and identify those that may benefit the company.
• Implement and upgrade corporate systems and networks.
• Team player on a 24x7 support staff, which requires periodic on-call and weekend support.
• Other duties as assigned (Mitigating vulnerabilities, inventory management, etc.)

QUALIFICATIONS:

• 2+ years advanced troubleshooting of desktop, server, and network problems.
• Strong soft skills, including customer service and friendly personality.
• Excellent relationship building and communication skills.
• Previous experience with Help Desk or related position required.
• Ability to operate without close supervision and handle significant time and other pressures.
• Fundamental understanding of TCP/IP, DHCP, and DNS.
• Good understanding of desktop/laptop hardware and BIOS.
• Ability to install and manage Windows and Mac systems.
• Proficient in Microsoft Office
• Working knowledge of Azure, Active Directory and other MS technologies (Office 365) in corporate environments.
• IT certificates a plus

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.