Summary:Lifesaving Outcomes Specialists play a key role in achieving Best Friends Animal Society's organizational no-kill mission and goals. Lifesaving Outcome Specialists act with urgency and efficiency to find adoption and transfer outcomes for animals in care at the Sanctuary. With lifesaving outcome success, Best Friends can continually save animals at risk of being killed in shelters in Utah, and across the country.
Purpose:Lifesaving Outcomes Specialists are responsible for the implementation, daily functions, and growth of lifesaving outcome programs including adoptions, transports/transfers and foster care of animals at the Sanctuary. While this role includes responsibilities in all outcome programs, Lifesaving Outcome Specialists may receive intensive assignments in aparticular program, based on organizational needs.
Essential Duties / Responsibilities:
- Promote, coordinate, and facilitate mobile, remote, and on-site pet adoptions; providing superior customer service, new pet parent counselling, and post-adoption support throughout.
- Coordinate and conduct transport program operations including but not limited toanimal selection, travel logistics (flight bookings, driving/driver recruitment, vehicle preparation), records management, supply management, and vehicle management.
- Recruit, support, empower and enable volunteer foster parents through regular communication, training, and guidancewith the goal of utilizing volunteers to expand Best Friends lifesaving capacity.
- Deliver superior customer service, assist adopters, fosters and transfer partners by gathering information to match them with appropriate animals via phone calls, written correspondence, or in-person; arranging introductions, pet to pet meets; acquiring/providing medical records, health certificates (when necessary), follow-ups as needed or required.
- Develop a general knowledge of the animals in the Sanctuary's care and collaborate with caregivers, management, marketing, social media, medical staff, volunteers, and visitors in order to best match both the animal and client's (adopters, fosters, transfer partners) needs.
- Work directly with, support, and train volunteers on all aspects and protocols of lifesaving outcome programs, including but not limited to specific animal behavior and care, animal handling, transportation requirements and procedures, data entry, and communications.
- Follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments; including accurate and timely communications, work completion, data entry, and recordkeeping.
- Work collaboratively with the Adoption and Transfer, Animal Care, and Clinic teams to develop, evolve, and implement efficient processes to meet lifesaving goals.
- Other duties as assigned.
Skills / Experience:
- Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process.
- Ability to work with, leash, kennel, walk, and handle all cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
- Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until lifesaving outcome goals are achieved.
- Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
- Abilityto work in a fast-paced environment withwell-developedorganization skillsto juggle multiple competing tasks and demands
- Proficiency with Microsoft Office products; familiarity with shelter software (Best Friends usesShelterluv), or desire to learn.
- Must be able to:Routinely lift 65 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
- Work at a computer or driving a car for extended periods of time with repetitive typing, sitting, arm, and hand motion.
- Work indoors and outdoors in a variety of weather conditionsincluding extreme heat and cold.
- Daily exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.
- Ability to travel, including overnight stays,when needed.
- Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work.
Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.