Location: Kanab, Utah
Summary: Lifesaving & Care Specialist Floats are focused on providing support and coverage to our Sanctuary programming: outcomes, animal care, volunteer and visitor engagement, and outreach. These Floats must be able to shift and flex with the needs of the organization.
Purpose: The Float staff work across multiple departments within the Sanctuary to provide coverage and to support implementation, daily functions, and growth of lifesaving and engagement programs.
Outcomes & Outreach
- Promote, coordinate, and facilitate mobile, remote, and on-site pet adoptions, providing superior customer service, counselling for adopters, and post-adoption support.
- Support transport program operations includinganimal selection, travel logistics (flight bookings, driving/driver recruitment, vehicle preparation), records management, supply management, and vehicle management.
- Assist foster program coordinator with recruitment and support of volunteer foster homes.
- Assist with outreach efforts, including but not limited to participation in transporting animals and supplies, special events, wellness clinics, spay/neuter events, and shelter visits.
Visitor Engagement and Hospitality
- Greet and conduct daily and VIP tours, speak about specific animals, the work of the department and the organization, answer questions and assist visitors with their needs.
- Provide support for animal engagement activities or programs such as Discovery Weekend, Friends & Founders, Adoption events, onsite workshops, etc.
- Coordinate daily logistics of visiting volunteer groups. Lead service projects: share information about Best Friends lifesaving mission and conduct presentations.
- Provide coverage for the volunteer specialist and volunteer coordinator responsibilities; answering calls, volunteer sign up and check in, assigning volunteers to an area, providing guidance and feedback, and engaging with volunteers throughout their shift.
- Cross train and support Sanctuary Ambassadors and hospitality functions including the Roadhouse.
Care and Animal Department Support
- Provide animal care support; basic and routine care for animals per department guidelines including but not limited to feeding, waters, transporting to appointments, record keeping, providing socialization, training, enrichment, and exercise.
- Cleaning work areas and preserving physical appearance of department buildings and grounds: scooping, raking, sweeping, shoveling, dusting, mopping, trash removal, scrubbing, weeding, etc., noting maintenance or repairs needed and reporting per protocol.
- Assist with high volume intakes events.
- Deliver superior customer service relating to all visitors, adopters, fosters and transfer partners in a friendly, informative, and professional manner.
- Follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping.
- Other duties as assigned.
Skills and Experience:
- Strong desire to work with multiple species of animals. Previous experience a plus.
- Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process, experience interacting with the public (customer service) preferred.
- Ability to professionally speak about Best Friends activities and positions on issues.
- Ability to work with, crate, kennel, and handle different species, including those with health and/or behavior conditions/concerns including shyness, fearfulness, and aggression; basic ability to identify and speak to medical and behavioral characteristics of animals.
- Resourceful, get-it-done attitude; ability to adapt to new work areas or processes; problem solving, seeking answers independently and enthusiastically; flexibility to persist until department goals are achieved.
- Strong interpersonal skills, positive attitude, a team player, personable, professional, and able to get along with people from different backgrounds.
- Abilityto work in a fast-paced environment withwell-developedorganization skillsto juggle multiple competing tasks and demands; with accurate, appropriate, clear and concise written and verbal communication skills; and strong listening skills.
- Basic experience with Microsoft Office products; familiarity with shelter software, or desire to learn.
- Must be able to:
- Routinely lift 50 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
- Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.
- Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
- Daily exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.
- Valid driver's license, ability to qualify to be added to Best Friends insurance, ability to travel, including overnight stays, when needed.
- Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.
Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.