JOB SUMMARY

The Executive Vice President of Operations (EVP) provides executive leadership for the Company's Operations and IT functions and partners closely with the CEO and executive leadership team to support organizational strategy, operational excellence, and scalable growth. This role oversees senior operational leadership, including the Vice President of Operations, and is responsible for strengthening the Company's operating structure, performance, and cross-functional execution across the hotel portfolio. The EVP uses business metrics, reporting, and analytics to guide decision-making, improve operational effectiveness, and ensure alignment between strategic priorities and field execution.

ESSENTIAL JOB FUNCTIONS

• Collaborates with the CEO in shaping operational strategy, organizational priorities, and the capabilities needed to support Company growth and performance.
• Acts as a trusted advisor to the CEO and executive leadership team, providing counsel and thought partnership related to Operations, organizational effectiveness, and execution.
• Provides executive leadership and direction to the Vice President of Operations and other senior leaders within assigned functional areas, including IT, ensuring these functions are appropriately structured, resourced, and aligned with Company priorities.
• Oversees the performance, alignment, and execution of Operations and IT to support organizational effectiveness, operational excellence, and Company growth.
• Partners cross-functionally with executive leadership, including Commercial Strategy, Human Resources, and Finance, to ensure organizational alignment and effective execution of Company initiatives.
• Guides large-scale operational initiatives, transitions, systems improvements, and other enterprise-level efforts that impact field execution and organizational effectiveness.
• Evaluates organizational design, decision-making processes, and operational disciplines to ensure the Company is positioned for sustainable growth and scalability.
• Collaborates with the CEO and executive leadership team to translate strategic priorities into actionable operational plans that support short- and long-term Company objectives.
• Leads the development and implementation of operational strategies, plans, policies, and procedures that strengthen execution, consistency, and organizational performance.
• Provides executive oversight of operational resource planning and approved capital initiatives within assigned functional areas to support performance, efficiency, and long-term scalability.
• Evaluates operational performance, internal workflows, and organizational systems to identify opportunities for greater efficiency, consistency, scalability, and overall effectiveness.
• Identifies opportunities for operational improvement and organizational growth and leads initiatives that strengthen execution and long-term performance.
• Partners with Finance and executive leadership to support operational planning, resource allocation, and performance against approved budgets and business objectives.
• Partners with the CEO and executive leadership team to support the development and execution of short- and long-term strategic plans.
• Ensures compliance with national and local business regulations; takes appropriate action when deemed necessary.
• Supports the protection of Company assets through strong operational discipline, risk awareness, and effective internal controls within the scope of Operations and IT.
• Empowers the Operations and IT teams with leadership and resources to successfully complete operational initiatives.
• Develops and strengthens operational policies, systems, and procedures to support efficient, effective, and consistent execution.
• Fosters a positive and productive work environment, and develops strategies to attract, retain, and develop top talent.
• Establishes and monitors key performance indicators (KPIs) and other metrics to assess operational performance, organizational effectiveness, and progress against Company priorities.
• Regularly reviews performance data and business metrics to guide decision-making, improve execution, and drive accountability.
• Identifies and mitigates operational risks and leads business continuity and contingency planning efforts to protect ongoing operations and organizational stability.
• Builds and maintains strong relationships with key stakeholders, including owners, operators, vendors, and business partners.
• Represents the company at industry events, conferences, and meetings.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

• Bachelor's degree from an accredited university or equivalent in related field.

EXPERIENCE

• A minimum ten (10) years of progressive leadership experience in the hospitality industry required.
• A minimum seven (7) years of senior or executive operations leadership experience in a multi-property hotel environment required.
• Proven success as a regional or area market leader with multi-property, multi-brand experience (Marriott, Hilton, Hyatt, IHG).

SUPERVISORY RESPONSIBILITIES

Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions.

Specific supervisory duties include, but are not limited to the following:

• Determines and creates policies, procedures, and manuals for direct reports.
• Establishes objectives and goals for the team.
• Assigns, monitors, and reviews work; evaluates direct report's performance.
• Recruits and interviews.
• Orientates and trains.
• Issues corrective action and makes recommendations for termination.
• Investigates and resolves concerns and complaints.
• Creates department work schedules.
• Approves time records and time off requests.
• Proactively assesses risk to establish systems and procedures to protect organizational assets.
• Ensures compliance with safety regulations.
• Develops and oversees the department's budget.

LICENSES & CERTIFICATIONS

• This position does not require licenses or certifications.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

• Proven success overseeing large-scale operational initiatives, organizational change, transitions, and growth strategies required.
• Executive presence with the ability to influence senior leaders, ownership groups, and key stakeholders.
• Proven success leading senior leaders and complex hotel operations structures across multiple properties, brands, and markets, with the ability to strengthen organizational capability and build high-performing teams.
• Working knowledge leading openings, transitions, and acquisitions.
• Ability to think strategically and assist in creating short- and long-term goals to support hotel property performance and portfolio wide performance.
• Ability to use business metrics, reporting, and analytics to create strategies for overall performance improvement.
• Ability to quickly build strong relationships with multiple partners and to coach and develop direct reports and hotel managers and associates at all levels.
• Strong leadership presence with the proven ability to influence and drive change with senior leaders and owners, aligning the operational strategy with business goals and growth.
• Critical thinking skills: ability to develop, document, and effectively communicate strategies.
• Excellent communication, presentation, reporting, and interpersonal skills.
• Strong financial acumen.
• Strong organizational skills.
• Proficient in Google Docs/Microsoft Word.
• Proficient in Google Sheets/Microsoft Excel.
• Proficient in Google Slides/Microsoft PowerPoint.
• Proficient in M3.
• Proficient in Delphi FDC.
• Proficient in ProfitSword.
• Understands how to develop and implement business strategies.
• Ability to interpret and create policies, procedures, and manuals.
• Able to communicate appropriately and effectively with all levels of management and external stakeholders.
• Ability to motivate and inspire a team to provide extraordinary customer service.
• Able to lead in a culturally diverse work environment and is a champion for diversity in the organization.
• Develops high-performing teams and fosters a culture of excellence.
• Able to adapt dynamically to shifting internal and external conditions.
• Business acumen, including financial management, budgeting, cost control, and revenue optimization.
• Able to identify and seize revenue-generating opportunities while effectively managing costs and resources.
• Excels at team building, leadership, and development.
• Excellent interpersonal skills to include coaching, counseling, mentoring, and public relations.
• Exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
• Visionary mindset, capable of developing and executing a comprehensive business strategy that aligns with brand identity and exceeds guest expectations.
• Knowledge of key industry trends, regulations, and the current industry landscape.
• Proven ability to drive revenue growth, optimize costs, and achieve financial targets.
• Capable of addressing complex issues and making balanced tradeoffs between brand requirements and commercial and market reality in a pragmatic and diplomatic manner.
• Able to engage diplomatically and effectively with third party owners and operators, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Proficient in negotiations
• Competent in public speaking.
• Performs well with frequent interruptions and/or distractions.
• Results-oriented with a strong focus on achieving goals and driving performance.
• Highly organized and detail-oriented.
• Pragmatic and diplomatic approach to problem-solving.
• Solid understanding of data analysis and performance metrics.

• Ability to diagnose problems quickly and foresee potential issues..
• Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
• Able to maintain a positive and professional working environment.
• Fosters a culture of excellence.
• Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

TRAVEL REQUIREMENTS

• Travel will fluctuate based on business needs and demands. Travel demand can be as low as 25% and up to 75% of the time.

PHYSICAL DEMANDS

• Standing: Particularly for sustained periods of time.Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.
• Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Pulling: Using upper extremities to exert force in order to draw, haul, or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
• Color Vision: Ability to identify and distinguish colors.
• Focus Ability: Ability to adjust the eye to bring an object into sharp focus.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a minor amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a minor amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work yet the work involves sitting most of the time, the job is rated for light work.

WORK ENVIRONMENT

• None: No exposure to adverse environmental conditions (typical office/administrative setting).

DISCLAIMER

This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.

The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws.